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Complex Needs Service


The Complex Needs Service is part of the Thames Valley Initiative – providing treatment for people with complex and longstanding emotional and interpersonal problems, most of whom will suffer from personality disorder.

Patients who live on the borders between Oxfordshire and Buckinghamshire can receive treatment in either county.

Service details
Complex Needs Service is a specialist day programme and community service for people with complex emotional or mental health difficulties.

The service provides community based options and getting ready groups (to prepare patients for therapy) and medium intensity therapeutic community (TC) treatment groups in Adderbury, High Wycombe and Witney. It also runs a high intensity TC treatment programme two or three days a week in Aylesbury and Oxford, and low intensity groups in Aylesbury, Banbury and Oxford. There is also a support group for family and friends in Oxford.

Who is the service for
Adults of working age who have complex emotional and mental health problems.


How to be referred
This service accepts referrals directly from potential service users. You will need to contact the service.

We also accept professional referrals from GPs, mental health services, partner agencies the voluntary sector and other statutory services, and prefer that the patient is also encouraged them to refer themselves.

We try to ensure that everyone can easily access the service by providing care tailored to each individual that takes account of a number of factors including expectations, gender, disabilities and ethnic background.

Opening times
Office hours: Monday to Friday 9.00 am – 5.00 pm


Low Intensity Group
These groups are aimed at people who have difficulty using the Options/Getting Ready Groups, or who do not need, or would not benefit from our medium and high intensity interventions. The groups currently running are mentalisation-based therapy groups.

Options Group/Getting Ready Group
Aylesbury group takes place on Wednesdays between 09.30 – 11.30.

High Wycombe group takes place on Mondays between 09.30 – 11.30.

Oxford group takes place on Mondays between 14.00 – 16.00.

Witney group takes place on Mondays between 10.15 – 12.15.

North Oxfordshire group takes place on Thursdays between 09.15 – 10.55.

Medium Intensity Groups

Witney Mini TC
Mondays 12.45 – 18.00

North Oxfordshire Mini TC
Thursdays 11.20 – 17.00

High Wycombe Mini TC
Mondays 12.00 – 16.30

High Intensity Groups

Aylesbury TC
Tuesdays 09.25 – 15.30 & Fridays 09.30 – 15.30

Oxford TC
Mondays 09.15 – 13.00, Tuesdays 09.15 – 16.30 & Wednesdays 09.15 – 14.30

Step down after therapy

Moving On Group
Fridays 14.00 – 15.30 (fortnightly)

Complex Needs Service
The Wing Unit
Bierton Road
HP20 1EG
Telephone: 01865 901 635
Fax: 01865 261 744
Complex Needs service
Manzil Resource Centre
Manzil Way
Telephone: 01865 904 300 / 01865 904 491
Fax: 01865 337 443

An answerphone is available for non-urgent messages and for more urgent support please call 01865 901 000.

Other information

To find out more information about former patients from the Complex Needs Service (Stars) who work with the Thames Valley Initiative (TVI) in service user engagement, training and service development, please visit









Adult services

Last updated: 16 August, 2017

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