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Volunteer for our PALS service

Our Patient Advice and Liaison Service (PALS) is currently looking for volunteers to talk to service users and families/carers about their experience.

24 March 2017 | News

  • Do you enjoy interacting with different people?
  • Are you a good listener?
  • Are you interested in helping the Trust improve its services?

If you answered yes, volunteering with our Patient Advice and Liaison Service (PALS) team might be the perfect fit for you.

Volunteering in the Trust

Our PALS team  is here to listen to service users/ patients and their families/ carers, and find out more about their experiences (positive or negative) of accessing and using our services.

We share this information with staff, to identify where things are working well, and to find out what needs improvement.

The PALS Team regularly visit each of the inpatient areas within the Trust, offering ‘drop-in surgeries’ where people can tell us about their experiences.

We are currently looking for volunteers to support the team, by going onto inpatient mental health wards and community hospitals, listening to the experiences of service users/patients and their families/carers, and feeding this back to the PALS Team to help improve services.

Every volunteer will be supported and all visits will be alongside a member of the PALS team.

Our volunteer initiative was originally a six month trial, but we had so much positive feedback that the initiative has been extended.

Volunteers can be current of former patients, carers or members of the general public, but if you are a current inpatient we would encourage you to volunteer once you have been discharged from the ward.

If you are interested in finding out more please contact Melissa Earnshaw, Patient Experience Worker & PALS Assistant on 0800 328 7971 or email

Last updated: 14 August, 2017

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