Caring, safe and excellent

In an Emergency

If you, or the person you are concerned about, are already being seen by our mental health services and you feel you or they need emergency treatment, please use the following contact methods:

Mental Health Services – During Office Hours

Call your Care Co-Ordinator.

If they are not available, you should contact your local Community Mental Health Team; their telephone numbers can be found under our service directory, alternatively contact our switchboard:

• Buckinghamshire – 01296 565000
• All other locations – 01865 741717

Mental Health Services – Out of office hours

• Buckinghamshire – 01296 565000
• All other locations – 01865 741717

A receptionist will transfer you to on-call staff.

If you, a friend or relative are not in contact with with our mental health services and are experiencing health problems for the first time and need emergency treatment, you should contact your GP.

Your GP is your family doctor, the person you would normally go to see if you are ill or concerned about any aspect of your health. They will be able to refer you to the most appropriate mental health service in your area.

If you feel this is an emergency, you should be able to get an appointment quickly;  GP practices also have out-of-hours numbers for times when the surgery is not open.

To search for a GP in your area, or to find the contact details for your practice, please see the Doctors’ Section on www.nhs.uk

Community Health Services (non mental health), Oxfordshire

For life threatening conditions, call 999 – Accident & Emergency (A&E). Emergency services are very busy. You should only attend Emergency Departments (A&E) if you are very badly hurt or if you become very seriously ill (life-threatening).  This would include life threatening choking, chestpain, blacking out, severe blood loss or severe breathing difficulty.

For minor injuries such as deep cuts, eye injuries, broken bones, severe sprains, minor head injuries, minor burns and scalds please visit one of our Minor Injury Units.

For more advice please contact:

• Your GP
• NHS Direct on 0845 4647

Oxfordshire Out of Hours Doctors

Telephone: 0845 345 8995

The out-of-hours service provides urgent medical care from 6.30pm to 8.00am on weekdays and round the clock at weekends and bank holidays. It can help you if, for example, you have a fever or sickness but don’t need to go to a hospital Emergency Department.

• Remember to call first before going to an urgent care centre
• Patients do not need to register for urgent care services

Urgent dental services when your dentist is closed

For emergency advice or treatment please call: 0845 345 8995 between 6.30pm to 9.30pm Monday-Thursday, 6.30pm to 10.00pm on Fridays, 9.00am to1.00pm and 2.00pm to 6.00pm at weekends, 9.00am to 5.00pm and 6.00pm to 9.00pm on Bank Holiday Weekends and Bank Holidays.

This service is available to all Oxfordshire residents (including temporary residents and visitors). Callers will be phoned back for triage and provided with either advice or offered appointments for emergency treatment. This service is for people with urgent or emergency needs only and therefore does not provide routine care or repeat appointments.

For patients without a regular dentist who have a dental emergency during practice opening hours, please contact the NHS Oxfordshire Dental Helpline for details of NHS dental practices offering emergency appointments: telephone 01865 337267, 08000 113 824 or email dental@oxfordhealth.nhs.uk

Get the help you need