We hope that your contact with our staff and services is positive. However, we know that occasionally things might not be to the standard we expect but if that does happen we are here to support you to make things right. We recognise how valuable your views and feedback are to helping us make sure we are delivering the right services for you and your family and we want to know what you think. We also want to help you resolve any issues you may have as quickly as possible.
If you are unhappy about your care, the care of a relative or about any aspect of our services, you should initially try to speak to a member of staff who is with you at the time or a member of the care team. They may be able to resolve your concerns straight away.
However, if you are unable to resolve your concerns by talking to a member of staff, please contact the Patient Advice & Liaison Service (PALS), which provides support and advice to patients, their families and friends.
Oxford Health NHS Foundation Trust provides a range of specialist mental health services in five different localities as well as physical healthcare to patients in Oxfordshire.
4000 John Smith Drive
Oxford Business Park South
Oxford OX4 2GX
If you, or someone you know has concerns about their immediate health and you or they are already registered with one of our services then we have lots of information on how to contact us.
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