Our commitment to you

We constantly strive to provide caring, safe and excellent care in all our healthcare settings and to meet our patients individual healthcare needs.

We will ensure that where possible we will “join up” our mental and physical health services to provide improved care to our patients and their carers.

Non-urgent advice: What you can expect

People who use our services and their carers can expect the following:

  • To be listened to and to be put first
  • To have their physical, social and mental health needs met
  • To have services provided as close to where they live as possible
  • To not have to wait an unreasonable time to be seen
  • To be fully involved in and informed about any decisions about their care
  • To be supported to manage their own care
  • To have information about treatment options available to them
  • To have a service that promotes recovery and independence
  • To be treated with respect and dignity
  • To be consulted on all service developments

We also have a commitment to:

  • Streamline how we work so that we can free up more time for care and provide a better patient experience
  • Make sure that our corporate functions are efficient and cost effective so that we can focus our energies on supporting and developing care services
  • Support and develop our staff so that they have the skills to constantly make improvements in how they deliver care


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Page last reviewed: 23 June, 2021