Feedback

It is important to hear feedback, compliments and concerns from patients, carers and families.

Feedback helps us know where things have gone well, respond to any problems, and to keep improving our service.

The best place to share your feedback first is with your care team directly. You can also contact the Patient Advice and Liaison Service (PALS) which is there to listen and respond to a wide range of feedback, answer queries, or signpost you to the right service.

If you are unsure about your care, or unhappy about our services, or want to complain about your care, we will work with you to resolve the issue.

If you can raise your concern directly to the staff involved in your care this is the best way. The staff member will guide you.  If you prefer to talk to someone not involved with the team, you could ask for the Buckinghamshire Perinatal Mental Health’s management team, they will also help you.

If you are not satisfied with our attempts to resolve the issue locally, you can ask to be referred to our Patient Advice and Liaison Service (PALS) .  We know that this is not an easy decision to make so we will work with you to do this.

Whether your feedback is positive or negative, we would like to know. You can contact PALS on the details below for support:

How to raise a concern:

Patient Advice and Liaison Service
Address: The Whiteleaf Centre, Bierton Road, Aylesbury, Buckinghamshire, HP20 1EG
Freephone: 0800 328 7971(24-hour answerphone)
Service available: Monday to Friday from 9.30am until 4.30pm
Email: pals@oxfordhealth.nhs.uk

How to leave feedback:

Help improve care for the next patient by completing online

forms via this link below or using the QR code:

I Want Great Care – Patients, Partner or Carer Feedback

I Want Great Care QR code:

P.O.E.M. [ Patient-rated Outcome and Experience Measure] QR code: