All new referrals must come through the SPA and cannot be made directly to local teams.

If you or your child are already open to CAMHS then please use one of the links to contact your local team:

• BaNES CAMHS team contact details
• Wiltshire CAMHS team contact details

All parents/carers and professionals thinking about making a referral are requested to read our Request for Service Guidance to help make a decision as to whether a referral is required at this time.

It may be that there are other services which could better  meet the needs of the child/young person.

The SPA team will:

• Triage all requests for service and referrals. This happens every working day (Monday to Friday.) This means the team will assess the presenting mental health needs of the child/young person.
• Make a clinical decision as to whether additional information is required to help us plan the next steps. We may make contact via phone to the referrer, young person, parent/carer to gather more information.  This may happen any time from the same day to  up to 28 days.
• Recommend outcomes, which may be advice and signposting the child/young person to the most appropriate third-party services or requesting one of our local CAMHS teams to provide support.
• Provide the referrer with a response within 28 days. This may be a text, phone call or a letter.

If you require urgent mental health advice and guidance (but the situation is not a crisis or life threatening) please contact:

In hours:

• CAMHS SPA 01865 903330
• Or If open to a local team, please contact them directly below
• BaNES CAMHS Team Contact Details
• Wiltshire CAMHS Team Contact Details

Out of hours:

CAMHS Helpline (a CAMHS clinician can provide advice and guidance)

• Monday-Friday  17:00 – 23:00  – 0800 023 2133
• Weekends and Bank Holidays 0900 – 23:00 – 0800 023 2133
• After 23:00 – 0800 023 2133 (diverts to NHS 111 Service)

Other support available:

• Childline counsellor – 0800 1111  available 24hrs a day 7 days a week – free to phone Childline | Childline
• Samaritans – 116 123 free to phone Contact Us | Samaritans
• The Mix essential support for under 25’s The Mix – Messenger and Text Chat Service

Life threatening emergencies and if you need help straight away – please call 999.

CAMHS can also help with urgent concerns regarding a child or young person who needs immediate support from a mental health professional. This has previously been known as ‘crisis’ support.

However, we always encourage young people, parents, carers or other professionals to contact CAMHS before a concern reaches this point.