Child and Adolescent Mental Health Service

Information for Parents & Carers

What’s the process at CAMHS from a referral?​

These FAQs have been suggested by parents and carers in our service who would have found this information useful to have known at the beginning of their CAMHS journey. We’ve worked together to put this information together for you.

Yes you can, via our online referral form or over the phone.

Even if you’re not sure if your child needs a referral to our service, you can talk through your concerns with us over the phone.

We can then offer you advice around what you can do next or other services that may be best to help.

If CAMHS have made the decision that you are not eligible for support then there are other services that you can get into contact with.

Speak to the single point of access team for specific services that you could get into contact with.

Alternatively, check out the useful links section on the CAMHS website for your region, where you will find a list of local services who may be able to offer you support.

  • Bath link
  • Bucks link
  • Oxon link
  • Swindon link
  • Wiltshire link

At CAMHS there is a single point of access team (SPA) who deal with general enquiries and can point you in the right direction of different services or staff members if you need something or someone specific.



Telephone: 01865 901951





Good advice

Coronavirus (COVID-19): We are not allowing visitors to any of our hospital or inpatient sites in order to protect our patients and staff who care for them from the spread of COVID-19 (coronavirus). This is with effect from Monday 23 March 2020 until further notice.