Get support in BaNES and Wiltshire

Here you can find out what support is available, and how to request it, if you (or a young person you care about) are experiencing mental health related issues in the Bath and North East Somerset and Wiltshire areas.

Non-urgent advice: In an emergency

If you or someone else has seriously injured themselves, taken an overdose or are on the point of doing so

  • Call 999 or
  • Go directly to A&E

Urgent support (non-emergency)

If you feel you need urgent mental health support and would like to talk to someone, you can contact us on one of the numbers below:

Non-urgent advice: Talk to someone now

  • Mental health helpline – 0800 023 2133 – open 24/7 *
  • Bath and NE Somerset CAMHS Team – 01865 903 889 – open 9am-5pm to those already known to CAMHS

*please note, outside of the hours of 9am to 11pm you will be redirected to 111

Support from CAMHS

If you have mental health concerns, but the problem is not urgent, you have a few options available:

  • Contact your family doctor (GP), school health nurse or teacher who will be able to contact your local CAMHS service for you if needed.
  • Complete and submit an online referral form to CAMHS (using the links below).
  • Read the information, tips, and guidance available within the Good Advice pages of the site.

Important: Before completing a referral

Please read the request for service guidance to get a better idea of whether referring yourself to CAMHS is the right thing to do, or if CAMHS offers support for what you are experiencing.

You can also take the pre-questionnaire below to help you decide whether a referral to CAMHS is needed.


If you decide a referral to CAMHS is right for you, please use the links below to access the online referral forms.

I am referring myself I am a parent or carer I am a professional

Tips and guidance

For information, tips, and guidance on a number of mental health topics please visit the Good Advice pages of the site.

Other local sources of support

The below mental health conditions are unlikely to be supported by CAMHS unless accompanied by another mental health condition (known as a comorbidity). You can find alternative sources of advice and guidance for each condition by clicking on them.

Avoidant and Restrictive Food Intake Disorder (unless low weight or medically compromised)

ARFID Awareness offers a range of information for parents/carers and schools, including webinars, coping strategies and suggested professionals who may be able to offer support.

Tics and Tourette’s
  • HCRG – a diagnosis for simple Tics/Tourette’s syndrome can be attained by assessment at the HCRG group.
  • Great Ormand Street Hospital (GOSH) provides a wide range of information on Tourette’s/Tics, how you can go about getting it diagnosed and how the different ways in which it can be treated.
Chronic Physical Illness & CFS
  • Please ensure all concerns have been discussed with your GP who may be able to refer you onto specialist services for an assessment and therapeutic support.
  • Consider referral to the School Nursing service via
  • On Your Mind provides local counselling services for initial talk-based therapy support.
Conduct Disorder & Oppositional Defiant Disorder

Parenting support:

Please also discuss with your child’s school.

Obesity / Binge Eating Disorder
  • Dietitian – we would recommend that you speak to your GP to see if they can refer onto a dietician, they can give support and guidance on healthy eating and achieving a healthy lifestyle.
  • Beat is a charity offering support and guidance to help with recovery for eating disorders, with resources to help children/young people and parents to understand about eating disorders, and a national helpline that runs 365 days a year where you can get further advice from their helpline staff.
Behavioural difficulties
  • Action For Children offers parents/carers advice on how to set boundaries, effectively use rules and rewards and how to cope with challenging behaviours.
  • Family Lives looks at managing children’s difficult behaviours including aggression, it also offers a video looking at teenagers and older children.
  • Young Minds offers parents/carers advice on coping with challenging behaviours and gives you links to further support.
Bedwetting / toileting issues
  • Eric the Children’s Bowel & Bladder Charity has some great resources for parents and children, including information and advice on encopresis, also known as faecal soiling (the soiling of underwear by no fault of their own, with stool, by children who are past the age of toilet training and are at least 4 years old or older).
  • RCPsych offers advice and guidance for parents whose children are soiling and/or wetting themselves.
ASD/ADHD assessments

Referral information:

  • A professional referral is required; this is best completed by school based on Wiltshire Children’s Services requiring a report from school which needs to include factors such as academic level strengths and weaknesses, behaviour during structured and unstructured parts of the day, relationships with peers and adults, details of any interventions tried and any reports from other professionals.
  • Information can be found on:

The National Autistic Society offers advice and guidance for people on the autistic spectrum and their families.

ADHD resources


Cruse offers online counselling with specialist grief counsellors and also offers an helpline for immediate help. Please visit the website for your nearest branch for more information about the support and services offered, as well as a full list of towns and villages covered by each branch. Local services include:

  • Bath 01761 417250 (Covering Bath, Chippenham, Trowbridge, Devizes, Warminster, Frome, Melksham and Warminster)
  • Salisbury 01722 411938 (Covering Salisbury, Amesbury, Fordingbridge, Netheravon, Tidworth, Downton and Shrewton)

We Hear You provide free professional counselling to anyone affected by cancer or a life threatening condition, at any time. From diagnosis to bereavement including children who themselves have cancer or a life-threatening condition.

  • Age 4 upwards for face to face. Virtual 12+. Provide up to 16 sessions.
  • We support children, young people and adults and work across Wiltshire, Somerset and B&NES.
  • Working in Matravers School (Westbury) Frome College, Selwood and Oakfield (Frome), The Hubb in Trowbridge (for referrals from Trowbridge schools) –
  • Can also offer virtual support outside of the above areas for YP aged 12+
  • Referrals are from individuals, schools, GP, cancer nurse specialists and community organisations.
  • Tel: 01373 455255
  • Email:
Refusal to go to school or college
Substance or alcohol abuse
  • Motiv8 – Wiltshire – help to support young people who are using drugs and/or alcohol. Phone on 0800 169 6136 or email
  • Project 28 – BaNES
  • FRANK provide confidential information and advice for anyone concerned about their own or someone else’s drug or solvent misuse. Visit the website or freephone 0800 77 66 00 (24 hour service, provides translation for non-English speakers)
Gender identity/dysphoria

GIDS the Gender Identity Development Service is a highly specialised clinic for young people presenting with difficulties with their gender identity.

Mermaids offers support and guidance for transgender, nonbinary and gender-diverse children and young people. It offers support for children and their families up till their 20th birthday.

Sleep difficulties

Calm App

  • Calm is a meditation, sleep and relaxation app, available in both the App Store and Google Play store.
  • Calm creates unique audio content that strengthens mental fitness and tackles some of the biggest mental health challenges of today: stress, anxiety, insomnia, and depression.
  • Some in app purchases are available.

Headspace App

  • This app offers a 10 days beginners course of meditation and mindfulness. Alongside offer sleep session.

Better Sleep

  • This app helps you to understand and improve your sleep, with the use of sleep trackers, sleep trackers, sleep sounds, sleep stories and meditations.
  • You can set a bedtime reminder and your own playlist of audio to help your relax and distract your mind.

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Page last reviewed: 31 January, 2023