Patient Advice & Liaison (PALS)
PALS is a free and confidential service that provides help when it is needed. Members of the PALS team act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations to negotiate immediate or prompt solutions.
PALS can help and support you with:
If the PALS team cannot answer your questions, they will put you in contact with someone who can help you.
Non-urgent advice: Contact PALS
We have offices based in Oxfordshire and Buckinghamshire, and our PALS service also covers services in Swindon, Wiltshire, Bath and North East Somerset. PALS Surgeries are also held on a monthly basis across many inpatient wards. For further details about these then please contact the office.
Give PALS a call on: 0800 328 7971
You can also send an e-mail: PALS@oxfordhealth.nhs.uk
Oxfordshire office | Buckinghamshire Office |
---|---|
Oxford Health NHS Foundation Trust Warneford Hospital Warneford Lane Headington Oxford OX3 7JX |
The Whiteleaf Centre Oxford Health NHS Foundation Trust Bierton Road Aylesbury HP20 1EG |
Opening hours
Our opening hours are Monday to Friday 9.30am to 4.30pm. If no one from the team is available, or if you are calling outside of office hours, your call with be diverted to an answerphone. Please leave a message and the team will get back to you as soon as possible.
If you are not able to visit one of the PALS Offices or attend a PALS surgery then a member of the PALS team would be more than happy to arrange to meet you at one of our other hospital sites.
Compliments
Positive feedback is welcomed by staff and helps us to understand when we get things right for you as a patient, carer, relative or visitor. Compliments will be shared with our staff.
- Email: PALS@oxfordhealth.nhs.uk
- Freephone: 0800 328 7971
Page last reviewed: 12 September, 2024