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In an emergency

In an emergency – If you or someone else has seriously injured themselves, taken an overdose or are on the point of doing so

  • Call 999 or
  • Go directly to A&E

Need help fast

If it’s not a 999 emergency but you do need help fast you can:

  • Call the children and young people’s mental health helpline
    The person you speak to will ask you some questions about how you are feeling before deciding what to do next. Please phone 01793 463 177 between 9am and 5pm on weekdays.  For urgent issues out of hours (which do not require a 999 emergency response) please phone 01865 901 000.
  • Contact your GP
    You can also ask your GP practice for an urgent appointment during opening hours.
  • Speak to an adult you trust
    Do let someone know how you are feeling. A parent or carer is often the best person, but you could also speak to your school nurse, a teacher or another trusted adult.
  • Contact CAMHS
    If you are already using CAMHS, contact us directly during office hours (9am – 5pm).  We will talk to you about how best to meet your needs.

What happens next?

If we think we could help you, we will review how quickly you need to be seen, either standard, emergency or urgent.

  • Standard referrals are the way most children and young people get help from us.  If your referral is made by a professional we will ask them to fill in some information about you on one of our referral forms.  This asks for some personal information about why you need support now.  It would be really helpful if you could fill this so we know what you are hoping for.
  • Urgent referrals are seen within 7 days. This is if you need to be seen very quickly but not as an emergency.
  • Emergency referrals are in case you are an immediate danger to yourself or others, we would treat this as an emergency. We will see you within 24 hours of receiving your referral.  This could be if you are in A&E or the GP surgery. Your referrer will call us straight away. The contact details for referrers are on the information for referrers page. We can be contacted either between 9am-5pm or through the out of hours service at other times.

We may feel that we are not the right source of help for you and will try to suggest other places that could be useful.

Other organisations that can help

Papyrus

Papyrus provide help and advice for people thinking about suicide and people who are worried about someone else.

Childline

You can contact Childline about anything. Whatever your worry, it’s better out than in. They’re there to support you and help you find ways to cope.

Samaritans

Samaritans are there around the clock, 24 hours a day, 365 days a year. If you need a response immediately, it’s best to call their free phone number. 

YoungMinds

If you’re experiencing a mental health crisis, text YoungMinds’ Crisis Messenger for free 24/7 support. You’ll be connected with a trained volunteer in under 5 minutes. 

Last updated: 6 May, 2020

Coronavirus (COVID-19): We are not allowing visitors to any of our hospital or inpatient sites in order to protect our patients and staff who care for them from the spread of COVID-19 (coronavirus). This is with effect from Monday 23 March 2020 until further notice.