About us

The experience and involvement team works across the trust to understand the experience of those who use our services.

With a member in each directorate, we use their expertise to help improve our services.

Who we work with

When we talk about people who use our services, we refer to both patients and their carers – who may be family, friends or other contacts.

Much of the work we do involves both patients and carers together, though there are also aspects where we work with each group separately.

What we do

There are two main areas covered by the team:

Experience

This refers to understanding the experience of those who use our services.

Primarily this refers to I Want Great Care which is the feedback system used by the trust.

Team members review this feedback. We use the data to help clinical teams understand the experience of those they help, and to identify areas for improvement.

Involvement

This refers to involving our service users and carers in designing, influencing and improving our services – alongside the staff that work in them.

This is generally called ‘co-production’ and this is a term you are likely to see throughout this site.

This work can consist of facilitating forums, supporting service users to become involved in Quality Improvement projects or supporting clinical teams to use the expertise of their service users.

We use the term Experts by Experience (EBEs) to refer to those who work with us to share their views and ideas, as they have a unique expertise that no amount of academic qualifications can provide staff members with.