Oxford Health NHS Foundation Trust

On the record

Nursery nurse Jackie Sangan said even her nomination was completely unexpected but winning the coveted Improving Patient Experience Award left her completely speechless. A nice addition to the celebrations was that her nomination and win caused quite a storm on social media.

“People I haven’t seen for some time, even years, have been in touch,” Jackie says.

She works as nursery nurse for the Oxfordshire Perinatal Mental Health Service, supporting pregnant women and new mothers who are dealing with mental illness.

“I am just a very small cog in an amazing team,” she claims. “Our work is fantastic, really rewarding although sometimes heartbreaking, too.”

“I’m passionate about giving every baby a right chance in their life and if I can support the mum, I’m doing my bit.”

Jackie was nominated by a mother with whom she has been working with since February. Jackie is greatly moved by the nomination letter.

“Knowing that this mum was quite unwell at the time and took time and effort to write this nomination means so, so much. She did it at the time she really should have thought just about herself. But really, this award should have gone to all my colleagues. I was just at the right place at the right time.”