Oxford Health has a dedicated line especially for carers who can call 01865 901012 at any time and leave their details for a call back between 11 am and 12 noon, from Monday to Friday.

The service was launched at the start of the pandemic and is supported by staff from the Trust and is funded by the Oxford Health Charity, through the NHS Charities Together grant.

Di Hilson, Oxford Health’s carers’ lead, said: “It is clear to me that the phone line has been helpful to the carers that have used it since its launch at the start of the pandemic and so it will remain open for the carers who need it.

“Caring is one of the most important things someone can do. It can be very rewarding, but also difficult and challenging. It is important that we look after the people who care for our patients. Their wellbeing is just as important.

“Taking a little time to talk to one of our volunteers may help brighten their day and help them feel less alone. I want to encourage them to pick up the phone and give us a call.”

What is the carer support line?

The line is not for emergencies and responders will not have access to any clinical information or be able to answer questions about a patient’s care. It is purely to support a family member, friend, or carer for the times when the opportunity to have a friendly chat with someone can help break through the loneliness and provide support.