COVID-19: Caring for our families, friends and carers

COVID-19: Caring for our families, friends and carers

Support and guidance if you care for someone of any age

Looking after someone, of any age, with a mental health illness, a physical health condition or a learning disability can be challenging. The impact of Covid-19 may have put you under even more stress and caused your anxiety levels to rise. During the pandemic, it is important to know what support is available to you as a carer and those you look after.

Carers UK have provided some useful guidance.

Looking after someone with mental illness

Are you looking after someone with a mental health illness? Who is looking after you?

Oxfordshire Rethink Mental Illness Carers Support Service provides support and advice for new and existing carers.
Telephone: 07918 133671

Rethink Mental Illness national organisation has set up an online hub to provide practical support and information that is useful for people living with, or supporting people with mental illness.
Visit the hub here

Rethink also has Coronavirus advice for carers of those with a severe mental illness – some of your questions answered.

Support in Oxfordshire

Carers Oxfordshire continue to provide support and advice to carers. They have introduced a new, free telephone service.  Call: 01865 411 288  or visit the website.

Oxfordshire Young Carers Support Service

If you are a parent or family member and are concerned about the impact providing care is having on your child, please contact the Multi-Agency Safeguarding Hub (MASH) on 0345 050 7666. Further information about the team is available online.

Online resources for children are available through OXME.

Age UK Oxfordshire telephone support service for older people and their carers offers advice and assistance to older people and their carers during the course of the virus, providing a friendly weekly telephone call and an opportunity to troubleshoot any issues you may have.
Call :01865 411288

Support in Bucks

Carers Bucks/Young Carers Bucks provide information, advice and guidance services via the telephone. They take calls during normal working hours, Monday to Thursday 9am – 5pm, and Friday 9am – 4.30pm. Call: 0300 777 2722 or visit the website.

Witlshire, Swindon and BaNES

Carer Support Wiltshire  offer a telephone service (Monday to Thursday 0930 – 1630 and Friday 0930 – 1600).
Call 0800 181 4118 or email


Swindon Carers supporting adult carers and young carers by phone. See service update here.

BaNES Carers’ Centre offer a Coronavirus hub, with lots of information for adult carers, young carers and their families.
If you are concerned or need support, they have a Covid-19 helpline: 0300 2470050

Talking Therapies

If you looking after someone and experiencing anxiety, stress or low mood, talking therapies may be able to help you.

Healthy Minds Bucks
Call 01865 901600

TalkingSpace Plus in Oxfordshire
Call 01865 901222

Living with dementia

Living with dementia at any time brings challenges. Coronavirus is making daily life much harder.  Alzheimers Society UK provides support.

They also have Coronavirus related advice and practical tips for people living with dementia and those supporting them – either in the same household or from a distance 

Dementia Connect Support Line: 0333 150 3456 

Looking after people with learning disability

Oxfordshire Family Support Network provides support if you are a family carer of a family member with a learning disability. Visit their website

If someone you support gets admitted to hospital, you may find the covid-19 emergency hospital passport helpful along with tips.

Covid hospital passport

COVID19 hospital passport tips (OxFSN)

Children and parents

Young Minds support your to support your child through the coronavirus pandemic.


Young Minds Parents Helpline  is available to offer advice to parents and carers worried about a child or young person under 25. Call for free on 0808 802 5544 from Mon-Fri, 9:30am – 4pm.

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Published: 9 April 2020