Oxfordshire’s GP Out of Hours Service has been categorised as ‘good’ in all five key measurements in a new report published the Care Quality Commission (CQC).
Inspectors have judged the service is good quality – safe, effective, caring, responsive and well-led.
The GP Out of Hours (OOH) service serves a population on 774,368 patients and operates 365 days a year at six bases throughout Oxfordshire at:
- East Oxford Health Centre
- Witney Community Hospital
- Abingdon Community Hospital
- Townlands Memorial Hospital, Henley
- Bicester Community Hospital
- Horton General Hospital
The service is accessed via the NHS 111 service and, after assessment by call operatives, can involve a visit to an OOH base, a home visit or telephone advice.
The CQC carried out its inspection in September and its judgement is based on a combination of what inspectors found during their visit, information from on-going monitoring of data, information provided by Oxford Health, patients, the public and other organisations.
A previous inspection in March 2018 found the service’s well-led category required improvement, though the overall service rating was good.
Eighteen months on it was found Oxford Health had completed all necessary action in the well-led area allowing Dr Rosie Benneyworth, the CQC’s Chief Inspector of Primary Medical Services and integrated Care, to declare compliance with all regulations.