The annual Experience of Care week (also known as Patient Experience week, which runs from 23-27 April this year), focusses on the hard work and dedication of care staff who work to make patients’ lives better.
At Oxford Health patient experience is a priority, and feedback is essential in shaping new movements for improvement within the trust, says Donna Mackenzie, our patient experience and involvement manager.
She says: “We continue to strive to ensure that all people who have contact with our services have the best possible experience and to use the experiences of everyone to celebrate the good care we deliver but also to learn from those experiences we can make improvements on.”
Creating with care
Within Oxfordshire, we’ve partnered up with the West Oxfordshire District Council for the Creating with Care programme, a two-year, temporary arts scheme that organises regular creative interventions at Witney Community Hospital.
The project aims to enhance the patient and carer experience through a variety of artistic activities usually not available in hospitals.
Angela Conlan, arts co-ordinator for the programme said:
“The programme has enabled staff to get to know their patients better and gain an understanding of their life stories, as well as providing a distraction for patients while in hospital [which can] lift sprits and sometimes help people make new friends.”
As part of the programme, Oxford Health staff have helped organise a vintage cabaret garden party, taken part in a flash mob, and are about to produce a book of poems and stories written by patients at the Witney Community Hospital.
Creating with Care has also offered dance lessons, art sessions, and many other activities, and staff and patients report an improvement in their morale.
“I thoroughly enjoyed it,” remarked one patient who had participated in the dance classes.
Another said: “Lovely session; breaks the mental cycle because I suffer from restless legs and this has really helped.”
Now at the end of its first year, the programme has worked with 800 patients and 281 staff members, with positive reviews heard from both sides
End PJ paralysis
Most recently, on Tuesday 17 April, the Creating with Care team hosted a dance class to celebrate the start of the national #EndPJparalysis challenge, which has staff encouraging hospital patients to ditch their pyjamas and get moving.
During the 70-day challenge, which ends 26 June, we’re going to try and get our patients to be more active to help them recover faster and avoid problems such as pressure ulcers and decreased mobility, caused by prolonged bedrest.
The local choir Cotswold Voices will also be raising funds for the Creating with Care programme through a concert in Witney on 11 May.
For more information on Creating with Care, read the year one report.
Find out more about the #EndPJparalysis campaign.