Exceptional care results in five stars for this Oxford Health team
An Oxford Health team that helps young people in Oxfordshire with autism and ADHD has received glowing praise by independent reviewers on the I Want Great Care website.
The Neuro-developmental Conditions (NDC) Children and Adolescent Mental Health Service (CAMHS) is a specialist team for young people aged 5-18 with neurodiversity conditions such as autism and Attention Deficit Hyperactivity Disorder (ADHD).
It is primarily a diagnostic service providing multi-disciplinary assessment and post-diagnostic group support for parents. The team also provides assessment and treatment interventions for young people who require medication for ADHD or have significant difficulties related to their neurodiversity such as severe anxiety, challenging behaviours and emotional dysregulation.
A parent said her daughter “was treated with great respect and spoken to in a way that she felt confident responding to. I was really impressed with the consultant we saw.”
Alongside this the team offers support and consultation to other CAMHS teams, schools, and social care. The team is made up of consultant psychiatrists, psychologists, non-medical prescribers, mental health nurses, social workers, allied health professionals and administrators and all are very passionate about the young people and families they work with.
Maria Bourbon, Clinical Team Manager, said: “We are delighted to receive feedback from young people and parents alike, particularly at a time when we are all feeling less connected. The comments offer guidance and ideas on how to improve, and the feedback often leads to changes in our service, which we hope improves the experience for all.
“The positive comments provide immense joy to all staff, who are all so committed and passionate about the young people we serve. I am very proud of each member of the service and their hard work, determination and creatively, especially over the last 12 months.”
Another parent said: “The care and assessment were exceptional. The staff were brilliant at explaining what was going to happen and were very supportive. I would highly recommend the service and the staff again.”
A parent who joined one of the groups said: “The course has been extremely interesting and educating. Everyone that took part in running the course was engaging and respectful to the group. It was good to meet parents that experiences have been the same as mine. I feel I’ve learned tools I can use to manage my child even if it will take a little practice.”
“It was great to have someone listen and understand and give advice and help tailored to our needs,” said a final reviewer. “Our issues were recognised and explained to me in an easy and caring way. I feel encouraged and bolder in everyday life with my child. Thank you.”
Find out more about the service here.
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Published: 10 February 2021