Five star reviews for fatigue support service

The Oxford Health team shining bright today with a host of independent I Want Great Care five star reviews is the Chronic Fatigue Syndrome/Myalgic Encephalopathy (CFS/ME) service.

Five star reviews for fatigue support service

The service is run by a small but perfectly formed team that covers the whole county from their base at Windrush House in Witney.

CFS/ME comes with an array of symptoms including pain, sleep problems, digestive problems, cognitive difficulties to name just a few, with persistent fatigue at the forefront.

The service supports young people from the age of 14 and adults and consists of a clinical lead/highly specialised practitioner responsible for confirming the diagnosis and two specialist occupational therapists who are experts at delivering specialist interventions for this debilitating condition.

One service user who left a review said: “Really supportive and helpful. Staff very kind and understanding.”

The team currently has a further clinician within the service supporting patients with Long Covid within the rehabilitation pathway in conjunction with the Community Respiratory Service, Talking Space Plus and the Oxfordshire Long Covid Clinic based at the OUH.

A further patient said: “Overall a really lovely experience and it’s been nice to finally get closure on this. Everything has been clear and well explained. I feel positive and ready to try everything that has been offered too.”

Rachael Rogers, clinical lead, said: “Fatigue on its own can be such a debilitating symptom. Patients who come to the service often express great relief at finally receiving a diagnosis and being offered intervention to support their recovery.

“During the pandemic the team have very quicky adapted to digital consultations which I am really impressed with and have also been able to run group interventions via Microsoft Teams.  This seems to be suiting the patients well and they are appreciating not having to use precious energy to get to a clinic.”

A patient said: “I’ve really enjoyed being part of the online group for my sessions. Staff have been lovely and understanding of the condition and I feel I have somewhere to go if I am having difficulties.

“I’ve been given some good tips and advice going forward to try and help me cope with my health condition which is extremely limiting and frustrating. The move online was an enormous advantage as I couldn’t have managed travelling. I hope this helps others in the future when ‘in person’ services may resume.”

To find out more about the service click here.

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Published: 7 April 2021