Giving great care – patients and carers tell us what they think

Giving great care – patients and carers tell us what they think

See the latest feedback for teams across the trust

We highly value patient and carer feedback that helps inform and guide all at Oxford Health to improve what we do – and demonstrates to our teams just how much they make a difference to you.

Every week hundreds of people who have come in to contact with one of services – from health visitors, district nurses, therapists, community hospitals to mental health services covering all ages – let us know about their care.

We use iWantGreatCare a health reviews website used across the NHS to collect feedback on what patients think, monitor services and action improvements.

Patients can leave meaningful feedback, say thank you and help the next patient by improving experiences. The feedback is available for the majority of services across the Trust.

It’s a service that is independent, secure and trusted by patients, doctors and hospitals: your feedback is totally confidential, and collected and processed by iWantGreatCare, an independent organisation.

Here’s just some of the latest reviews we have received from our patients.

Cherwell Ward, Fulbrook Centre, Oxford: “Everybody has been fantastic. I’m over the moon. Everyone is lovely and helpful and kind. It’s like I’ve been in a hotel. The food is brilliant.”

Witney Minor Injuries Unit: “Understandably I was kept waiting my turn but when it was brought to the attention of the staff that it was approaching home time for the radiologist I was quickly assessed so I could have the X-ray. Once the seriousness of my injury was seen I was dealt with quickly to make me more comfortable, I was advised of the likely next steps and given information to help me know what to watch for overnight. Everything done in a cheerful and caring manner.”

South Oxfordshire Adults Psychological Therapies Pathway: “ I feel listened to and important in the group. I feel supported and that this group was the correct fit for me.”

Didcot Dental Clinic: “Listen and always try to keep me safe.”

Psychiatric In-Reach Liaison Team (PIRLS): “Amazing, kind, friendly.”

Central Oxfordshire Children and Adolescent Mental Health Service (CAMHS) Getting More Help: “Lifesaving for our whole family.”

Buckinghamshire Early Intervention Service: “The service provided has been excellent friendly and thorough.”

Marlborough CAMHS Getting More Help: “Even the admin staff are lovely.”

Buckinghamshire Perinatal Team: “Thank you for continuing to help me. I was due to be discharged back in August but things changed for me. You saw me regularly and helped me through a very difficult time.”

Family Nurse Partnership: “Very good people, would definitely recommend. Very friendly and listen a lot.”

Didcot Health Centre District Nursing Team: -“Very friendly team, my wife is hard of hearing but everyone patient with us . Explained everything well. Great team.”

St Leonards Ward, Wallingford Community Hospital: “I would like to thank you all so much for the care you have given to mum, and the support you have given to myself. You are all wonderful.”

Oxfordshire Children’s Neuro Developmental Pathway (NDC): “Great service, friendly staff, lots of useful information given.”

Phoenix Team (looked after and at risk children and young people): “She showed genuine interest in me, how I was and was amazed at how well I was doing. She was really pleased at how well I had done in my GCSEs. She is kind and I felt safe and comfortable with her. “

North Buckinghamshire CAMHS Getting More Help: “The service, though it took a little while to get an appointment, worked really well for me and I felt like my needs were met.”

If you or a loved one has received care in any form from us, please give us your feedback.

This can be done on paper forms, using the app during your care or by using the website. Please ask your care team for more information or click on the link iWantGreatCare

Read our latest iWantGreatCare score report to find out more.


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Published: 6 November 2019