15.09.22: National clinical systems outage
We are continuing to experience technical issues with some of our clinical systems due to a national outage. This has resulted in limited access to online patient records, including appointments. You may experience some delays when you contact us and may be asked additional questions by our clinicians during this period.
Our staff are working very hard across Oxford Health to ensure that our physical and mental health services continue to provide the best patient care at this challenging time.
We have robust contingency plans in place. However, you may experience some delays when you contact us and may be asked additional questions by our clinicians during this period.
We thank you for your patience and understanding as our staff try to help you. Our colleagues may not be able to resolve your query fully, but we would like to assure they will do everything they can to assist.
If you need support, feel more unwell or believe your health is deteriorating, please contact your care-coordinator, GP or care team.
You can also contact our Patient Advice and Liaison Service (PALS) for non-urgent matters by emailing PALS@oxfordhealth.nhs.uk or via our freephone 0800 328 7971 Monday to Friday.
If you need to access to NHS 111, you are advised to visit NHS 111 online or contact or contact your local pharmacy for help and advice.
Order repeat prescriptions in time for holiday weekend – Over the bank holiday, many community pharmacies and all GP surgeries will be closed, so the advice is to plan ahead and order repeat prescriptions as soon as possible before the start of the long weekend.
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Published: 15 September 2022