No glum faces on Glyme ward due to five star reviews
Another Oxford Health team has received top marks thanks to some impressive independent reviews on the I Want Great Care (IWGC) website.
Glyme Ward is a medium secure, male forensic ward that aims to assist patients in their care pathway, with a focus on rehabilitation and recovery. It is based at the Oxford clinic which is part of the Littlemore Mental Health Centre located in Littlemore Village in Oxford.
The multi-disciplinary team consists of qualified mental health nurses and nursing associates, support workers, occupational therapists, psychologists, activity workers, responsible clinicians, medical doctors, receptionists, performance and business manager, administrative and domestic staff.
They work collaboratively with service users to identify individual care needs and plan interventions to meet their needs. Therapeutic relationships with service users, are an essential component of relational security, which enables us to deliver a high standard of care, collaboratively, in a safe and secure environment.
One service user said: “I get treated with respect and I know that I can talk to staff whenever I have any problems.”
Liane Randal, Interim Glyme ward manager, said: “We have actively been promoting the use of IWGC within our team via staff meetings to enhance the team’s awareness of this platform and by identifying an actively involved IWGC champion.
“This has enabled the whole team to obtain feedback by listening to the service users and striving to make improvements in how we are responding to and meeting our service user’s needs.”
One patient said: “Staff are outstanding on Glyme ward they have shown me absolute care and respect thank you very much for all what you have done for me in my treatment in hospital. Many thanks.”
Tsitsi Nyambayo, Interim Modern Matron, said: “We pride ourselves on being great listeners. Feedback is a critical element of best-practice and performance management. To effectively communicate, we realise that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others. We all need people who give us feedback. That’s how we improve.”
A further patient said: “Very grateful to all the staff for their support and kindness.”
Other patients said: “Staff are brilliant” and “Very kind and helpful always there if needed.”
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Published: 6 August 2021