Pictured above at the presentation are Chief Nurse Marie Crofts, Oxford City Crisis Resolution Home Treatment Team and Chief Executive Grant Macdonald.

This specialist team offer emergency assessment and support in Oxford City for aged 18 to 65 people experiencing an acute deterioration of their mental health with the aim of providing care and support at home where and when they need it most, helping people avoid a hospital admission.

The team embodies the Trust values, always aiming to provide outstanding care and make a difference to people’s lives. The team’s service is invaluable, being there in some of the most challenging times, helping people to avoid a hospital admission means they can stay with those who support them and keep their comforts at home.

The team environment is supportive, compassionate and resilient with team members always looking after each other. This allows the team to extend out compassionate, professional, safe and excellent care from a base of competence and psychological safety.

A special mention to Avril, the team administrator, who helps to organise patient care, appointments and important documents, her positive, competent hard-working character encompasses each and every one of the trusts values and enriches how the team work.

The nomination

The team were nominated by Assistant Psychologist Dan Middleton. Dan mentioned the excellent care the team provides and the welcoming and approachable culture they have. He said:

“When I joined this team in January my supervisor was not around as she had training and worked part time. Avril welcomed me to the team, made sure I had all training and IT systems completed and was my go to for the first few weeks.

“This is Avril’s basic standard — kindness and openness to support any team member. Avril also works tirelessly in supporting the management team who have the responsibility of risk management on our caseload.

“This means gathering accurate notes, updating risk profiles, and chasing up missing documents that need completing by staff so that patients have the greatest possible care with our team.

“Having got to know Avril I know she has previously worked at Broadmoor and has always been in healthcare supporting those in need – she is kind and wonderful, and humble to a fault.”