Phone and fax numbers for our services in Oxfordshire, Buckinghamshire and Wiltshire are changing over the coming months. We are providing a better phone system that brings our services together into one manageable package that ensures continuity of service and saves money for patient care (£1m over 5 years).
Changes in Buckinghamshire are planned from August to September.
Changes in Oxfordshire and Wiltshire are planned from September to January.
Key numbers to be aware of:
• Whiteleaf Centre, Aylesbury, main number (switchboard) changes from 01296 565000 to 01865 902000 on 12 August.
• Warneford Hospital, Oxford, main number (switchboard) changes from 01865 741717 to 01865 901000 on 8 October.
• PALS (Patient Advice Liaison Service) remains as 0800 3287971 (and will not now change as previously announced) .
During the changeover we will ensure that the old service numbers remain active and have a message advising callers of the new number. The old numbers will be maintained for up to six months and we will monitor activity throughout this period. New numbers will be published on the trust website pages for each service.
Internal staff numbers that change will have a message to contact our main site centres, where 24/7 staff will be able to redirect the caller to the new number.
• Our local services will aim to ensure that new numbers are given to patients, their families and to all organisations that we work with. Our website pages for each service will be updated with the new numbers when they change.
• Changes will entail using a 01865 area code. The change should not incur extra call charges for people calling us, according to Ofcom advice as most telephone packages will see calls charged at local rates.
• The new system covers 100 sites and 3000 extensions in Oxfordshire, Buckinghamshire and Wiltshire. It replaces four separate phone systems and additional exchange lines with a single manageable system. This offers a more reliable service to local people.
This means we can maintain, redirect and allocate new telephone numbers for the foreseeable future. There should not be a need for another exercise like this again and patients will benefit from a consistent and resilient phone service that keeps the numbers they come to know.
In addition the system delivers savings equivalent to the treatment costs of over 150 patients a year – freeing up resource that can be redirected into supporting patient care.