Reviewers say thanks to EMU for making them happy and well
Today we are focusing on an efficient Oxford Health NHS Foundation Trust team based in Witney following some wonderful I Want Great Care reviews.
The Witney Emergency Multi-Disciplinary Unit is based in Witney Community Hospital and provides outpatient care and a multi-disciplinary team assessment for older patients with physical, functional and social care needs. The aim is to prevent avoidable hospital admissions for patients who can be cared for closer to home.
The team recognises that having an acute illness can be frightening for patients and their carers but aim to support them through their treatment journey. One reviewer complemented the empathic approach from the Witney EMU team saying that there was “Excellent, attentive care from all staff and empathy with my situation”
The service is made up of senior doctors, advanced nurse practitioners, nursing and paramedic practitioners, healthcare assistants, physiotherapists, occupational therapists and an administrator. The team takes a holistic approach to assessment and provides each patient with an individualised multi-disciplinary care plan, involving the person and their carer.
Tendai Mugariri, Clinical Lead said: “I am very proud of the team at Witney EMU. They have worked exceptionally hard during the pandemic and I am pleased that our patients have recognised their efforts to provide high quality patient care in such difficult circumstances.”
The reviewers continue to complement the welcome they receive from the team at Witney EMU. One commented: “Friendly and caring staff. Appreciate everything they have done.”
Another service user explained how they felt cared for during their assessment, saying “I could not have been cared for anymore, wonderful care from all.”
Find out more about the service here, https://www.oxfordhealth.nhs.uk/service_description/emergency-multidisciplinary-unit/
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Published: 16 December 2020