Soaring high providing five star care to vulnerable young people
The Phoenix team are shining bright following some fantastic five-star reviews on the independent I Want Great Care website.
Phoenix is a multi-disciplinary team who work alongside children and young people in special circumstances. These include those who are at risk of exploitation, who are under a court order with the Youth Justice Service and children who are living in homes in Oxfordshire’s Residential and Edge of Care Service.
A service user who left a review said: “I think talking to someone about my worries and my health is helping me understand more of what to do when I want to be mindful and being aware if there is a worry then I can speak to someone or write it in a book maybe. The help was greatly appreciated.”
The service also fulfils the statutory health function for children who are looked after by the local authority (Children We Care For) by co-ordinating and completing the statutory health assessments in partnership with universal services in the community.
They support young people across Oxfordshire and aim to improve health through the identification of health needs and then ongoing work to support, promote and protect health and wellbeing.
Another patient said: “I was extremely satisfied with my care, could not fault it.”
The team is made up administrators, nurses and speciality doctors and work closely with parents, carers and partner agencies in order to safeguard this vulnerable group of children and young people.
A mum of a patient: “The nurse we saw was lovely and informative and was considerate of my daughter’s needs.”
Kathryn Tolson, Operational Manager and Named Nurse for Children We Care For, said: “It is a privilege to be part of this team who place the needs of the child at the heart of their work and persevere to achieve the best possible outcomes. Their flexibility and creativity in ensuring a safe and effective service continued uninterrupted during the pandemic is a real testament to their commitment and care.”
“It was good,” said a patient. “Because I feel like something is finally getting done and I was listened to.”
A final reviewer said: “My nurse was very helpful and understanding about my welfare and provided good information to me entirely”
Published: 21 May 2021