Supporting Oxford Health to provide safe, better quality care to its patients and improve the working lives of its staff.
RGN, RMN, PGDip, MSc, DNursing
Jill qualified as a registered general nurse in 1984 and gained staff nurse experience in intensive and coronary care units, and as a Sister in anaesthetic departments in Devon and Wiltshire.
She qualified as a registered mental health nurse in 1994 and commenced her post graduate studies in 1996, qualifying as a community mental health specialist practitioner and practice teacher in Oxford.
She gained team management and leadership experience in community mental health teams, crisis teams and acute inpatient settings. She has service manager experience in community and acute adult mental health services in Wiltshire and Oxfordshire.
In 2002, she completed an MSc in Mental Health, focusing her research in assertive outreach settings. This led to a Lecturer Practitioner post at Oxford Brookes University for three years.
From 2018, she started her consultant mental health nurse practice in adult acute settings, and in 2013, she moved to a consultant nurse post in patient safety. At the same time, she worked as the Head of Patient Safety at the Oxford Academic Science Network, with a multidisciplinary team to improve patient safety across the Thames Valley region.
It was during this time that she completed her professional Doctorate in Nursing, to advance her academic and research skills for practice.
Jill now works as the Associate Clinical Director at Oxford Healthcare Improvement Centre and also holds an Oxford Clinical Academic Fellow post with Oxford Brookes University.
Dr Daniel Maughan is medical lead for Oxford Healthcare Improvement and consultant psychiatrist for the early intervention service for Oxfordshire.
He is also the Associate Registrar for sustainability at the Royal College of Psychiatrists.
He has an active interest in clinical research, with a particular focus on sustainable quality improvement and early psychosis. He has published several research papers on service developments in mental health, authored national reports about waste in the NHS, led the RCPsych ‘Choosing Wisely’ programme, and developed national level policy and commissioning guidance.
He completed a doctoral fellowship with RCPsych based at Warwick, has undertaken a Fellowship with the NHS Leadership Academy and has postgraduate qualifications in leadership, service improvement and university.
Charles Vincent trained as a clinical psychologist and worked in the British NHS for several years.
Since 1985, Charles has carried out research on the causes of harm to patients, the consequences for patients and staff and methods of improving the safety of healthcare. He established the Clinical Risk Unit at University College in 1995, where he was Professor of Psychology before moving to the Department of Surgery and Cancer at Imperial College in 2002.
He is the editor of Clinical Risk Management (BMJ Publications, 2nd edition, 2001), author of Patient Safety (2ned edition 2010) and author of many papers on medical error, risk and patient safety.
From 1999 to 2003 he was a Commissioner on the UK Commission for Health Improvement and has advised on patient safety in many inquiries and committees including the recent Berwick Review.
In 2007 he was appointed Director of the National Institute of Health Research Centre for Patient Safety & Service Quality at Imperial College Healthcare Trust.
He is a Fellow of the Academy of Social Sciences and was recently reappointed as a National Institute of Health Research Senior Investigator. In 2014, he took up a new most as Health Foundation professorial fellow in the Department of Psychology, University of Oxford where he continues his work on safety in healthcare and led the Oxford Region NHS Patient Safety Collaborative. With Rene Amalberti he has recently published ‘Safer healthcare: strategies for the real world’ Springer, Open Access (2016).
Sophie has worked for many years in Oxford Health NHS Foundation Trust as part of the operational management team with the Urgent and Ambulatory Care Service.
She worked in various roles firstly as a coordinator, project officer and most recently as the Unit Manager before she joined Oxford Healthcare Improvement.
Sophie gained experience in leadership and management in the community and working at the frontline of clinical care. She is passionate about innovation, improvement and safety, and her previous work has been geared around introducing interventions to improve patient care, staff wellbeing and education within the service.
Sophie has supported a wide range of clinical and non-clinical staff and patient groups across the county of Oxfordshire. Most recently, she was involved in a research project with colleagues from the Department of Primary Health Care Sciences at the University of Oxford, and the team presented preliminary findings at the annual Royal College of General Practitioners conference in 2017. The poster presentation won runner up in the Innovation Award.
Sophie has completed a Post Graduate Diploma in Management in Health and Social Care at Oxford Brookes University and is planning to complete her dissertation and finish her MSc.
Rachel is a health services researcher specialising in patient experience, survey methods, questionnaire design, improving the quality of patient care, and the national patient survey programme for England.
She qualified as a registered general nurse in 1986 and has more than ten years nursing experience in the National Health Service, and in 2000, she was awarded a Doctorate in Psychology from the University of Oxford.
From 2001 to 2005, Rachel was the manager for the Co-ordination Centre for NHS Surveys at the Picker Institute Europe, where she designed and implemented a new national patient survey programme for England. She subsequently worked as a freelance research consultant in health services research for various organisations, including the Department of Health (Cancer Patient Experience Survey and Independent Sector Patient Experience Survey), the Care Quality Commission, and the Scottish Government.
Between 2007 and 2017, alongside her freelance work, she was also employed as a Principal Research Fellow at the University of Greenwich. Her work focused on maximising the impact of patient survey results to improve the quality of patient care and testing interventions aimed at improving the impact of patient surveys.
Rachel is experienced in both quantitative and qualitative research methods, and she began working at Oxford Healthcare Improvement in June 2018.
BSc (Hons) Physiotherapy, Chartered Physiotherapist
Soo is passionate about building capability in quality improvement (QI) and patient safety science.
She also has a keen interest in Human Factors as well as Demand and Capacity. She trained as a physiotherapist in University of Birmingham and graduated in 1998.
She has clinical interests in rehabilitation, musculoskeletal physiotherapy, urgent and ambulatory care, frailty and community care.
Soo has equal dedication and passion in leadership, coaching, strategy, operations and management. She is a graduate of the Ready Now programme for senior leaders with NHS Leadership Academy.
Soo believes in creating the capacity for dialogue, engagement, diversity and inclusion. She strives to build an environment of empowerment for the patients, staff and teams.
She enjoys coaching conversations and cultivates the habit of critical reflective thinking to engage those around her to work together for the benefit of patient.
Soo has an inquiry mind and enjoys analysing and synthesising ideas and information. She also continually seeks to understand strategy and cultivate authentic leadership.
AB, MRes, MPH
Tony brings a wealth of experience from the private and public sectors to help health care organisations improve outcomes.
Tony began his career at a management training scheme at British Airways in 2000, where he gained extensive analytical, project management and relationship management skills.
Tony then undertook a range of service development and strategy roles in the NHS (2008-2012), before researching health care best practices around IT as an analyst at the Advisory Board Company (now Optum). Tony returned to the NHS in 2016 to lead the day-to-day work of a programme management office for an initiative that brought together three clinical commissioning groups and a major acute trust to improve the quality and sustainability of health services.
Tony applied the experiences gained throughout his career to help clinicians at a teaching hospital in Lahore, Pakistan provide better care. Among other achievements, Tony led a quality improvement initiative in Lahore to reduce hospital-acquired infections in an orthopaedics department and created a set of disease registries that will be used to benchmark outcomes with hospitals throughout the world.
Tony completed his undergraduate studies in 1999 at Dartmouth College (USA) with a degree in religion and a minor in government. Tony then completed an MRes in Public Policy and Management at Birkbeck College in 2006 and then an MSc in Public Health, specialising in Health Services Management, at the London School of Hygiene and Tropical Medicine in 2010.
RMN, BSc (Hons) Psych
Steve brings a wealth of clinical front line experience in many different mental health settings.
Steve gained a BSc (Hons) Psychology in 2004 from Coventry University and later qualified as a registered mental health nurse in 2008 from DeMontfort University School of Nursing in Leicester, UK. Steve has worked in many areas of mental including acute adult inpatients, end stage dementia inpatients, specialist personality disorders, and prisons.
While working at Central and North West London NHS Foundation Trust, Steve was involved in the setup of two new services to Milton Keynes mental health directorate. The first service was a psychiatric liaison team to support the university hospital. This was a modern 500 bedded general hospital with an emergency department serving the local areas of Milton Keynes, Buckinghamshire, South Northamptonshire, and North West Bedfordshire. The second service was a mental health street triage team in partnership with Thames Valley Police, to serve the population of Milton Keynes. The Street Triage team was shortlisted for the Health Service Journal awards and won Central and North West London team of the year award.
Stephen is a member of the NICE adoption and reference panel, which providea rapid and informal feedback and support on tools and resources which are produced and evaluated by the teams. Panel members also provide expert advice on the levers and barriers to implementing NICE guidance.
BA (Hons) MSc
Hayley completed BA (Hons) in mental health nursing locally at Oxford Brookes University, since then she has worked in both female and male acute inpatient nursing. Hayley then went onto to join the ECT department as a clinical practitioner to work as part of the ECT nursing team and to help lead the development of the ketamine service, a novel and innovative treatment for treatment resistant depression.
During her role within the ECT/ketamine clinic Hayley won a fellowship with the Oxford AHSN where she obtained her MSc (Oxon) in Evidence Based Healthcare at the University of Oxford. As part of her fellowship Hayley conducted a primary research study using routinely collected measures and multivariate linear regression to help to inform and improve the ketamine clinic service.
David gained a BSc (Hons) Experimental Psychology in 2013 and a PhD in Psychology from the University of Bristol in 2018. His thesis investigated the perceptual biases associated with disease avoidance. David has published in the areas of disease avoidance, obesity stigma, prejudice, and the between- and within-group processes of group psychology.
During his PhD, David held two research positions. In the first position, he worked as a psychology fieldworker in the Children of the 90s project, conducting various psychological and psychiatric tests with participants. In the second position, he worked as a research assistant for the Social Research Unit, evaluating a family-based intervention under the Realising Ambitions project.
David has extensive project management experience in the areas of education and social welfare law (SWL). In education, he worked on the ‘Every Child Matters’ initiative, implementing and evaluating a series of extra-curricular activities for underprivileged children and their families. In SWL, he implemented a series of initiatives to help build infrastructure and capacity to enable vulnerable people to access information and advice. During these projects, David was commissioned to produce a series of reports that included a SWL advice needs analysis of North Somerset and an impact report on an IT provision scheme.
After his PhD, David joined the Data Science team at the Medical Research Council. During this time, he helped design and implement the evaluation and assurance frameworks for Health Data Research UK, a flagship institute designed to promote and enable the use of health data science for the purposes of discovery science and improving the health of the population.
In 2019, David joined the University of Oxford as a Postdoctoral Research Associate and will support the work of the Oxford Health Improvement team as part of his role. He also holds an honorary position as a Senior Research Associate at the School of Psychological Sciences, University of Bristol.
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