“Embarking on the OHI Improvement Scholars Programme has been refreshingly motivating and remarkably rewarding. Charles and Jill are amazingly skilled and visionary. They have successfully created a thoughtful, caring, encouraging and extremely supportive climate with their team of Improvement Leads and Centre Manager.
“The role-model the courage to resist reactivity and instead have the wisdom to ensure one take sufficient inquiry time to process and understand the aim and different phases of a problem/ issue. The scholars programme strikes a good balance of improvement tools and research methodology. I have found my experience as a scholar in OHI enlightening and thoroughly enthused by the passion and focus Charles, Jill and the team have on delivering high quality care for patients through embedding QI as a culture.”