Supporting Oxford Health to provide safe, better quality care to its patients and improve the working lives of its staff.
When new patients are referred to a mental health team at Oxford Health (OH), the assessing clinicians have multiple forms to complete on the Electronic Health Care Record (EHCR) including assessment, risk, physical health, care plan, clustering. This is in addition to producing a letter to the GP detailing the outcome of the assessment. These forms are located in different locations within the EHCR, they can be lengthy and information can be duplicated on different forms. Further, clinicians have noted that the information requested on certain forms are not aligned well with their particular service. Oxford Healthcare Improvement (OHI) were requested to undertake a project addressing these issues.
Clinician focus groups were convened from the different mental health services within OH to meet with the EHCR team and develop a process map of the assessment pathway, to understand where the problems might lie in engaging with the EHCR. Following this a further meeting was arranged with the clinician focus group to discuss potential options for changes to the EHCR system.
The following changes were chosen to be tested:
Improve clinician experience of using the EHCR system
Reduce the amount of time and number of clicks to complete a EHCR assessment
Increase the use of EHCR forms by clinicians in the Trust