Supporting Oxford Health to provide safe, better quality care to its patients and improve the working lives of its staff.
The Older Adults Mental Health Services team care for service users with a range of mental health needs. Service users include people with functional (mental health) and organic (dementia/memory services) needs.
The Duty Team triage referrals into the service, but many referrals are missing important details such as blood test results. Incomplete information can delay access to the right health services.
Reduce the proportion of incomplete or inappropriate referrals received by the Older Adults Mental Health Services team by 50% within six months of replacing the referral form.
The project employed the Institute for Health Improvement (IHI) Improvement model. The team began by collecting baseline data on referrals received by the service. Information gathered included number of referrals, referral reasons, referring practices and suitability and reasons if not (e.g., missing tests). The team found that the referral form in use was not sufficiently clear, leading to referrals with incomplete information.