Skip navigation

Oxford Health NHS Foundation Trust

Skip to main content Skip to footer Accessibility help

Oxford Healthcare Improvement

Supporting Oxford Health to provide safe, better quality care to its patients and improve the working lives of its staff.

Our projects

Reducing delays experienced by patients at the Older Adults Mental Health Services team in South Bucks

The Older Adults Mental Health Services team care for service users with a range of mental health needs. Service users include people with functional (mental health) and organic (dementia/memory services) needs.

The Duty Team triage referrals into the service, but many referrals are missing important details such as blood test results. Incomplete information can delay access to the right health services.

Project aim

Reduce the proportion of incomplete or inappropriate referrals received by the Older Adults Mental Health Services team by 50% within six months of replacing the referral form.


The project employed the Institute for Health Improvement (IHI) Improvement model.  The team began by collecting baseline data on referrals received by the service.  Information gathered included number of referrals, referral reasons, referring practices and suitability and reasons if not (e.g., missing tests).  The team found that the referral form in use was not sufficiently clear, leading to referrals with incomplete information.


  • A new referral form has been created, providing more guidance to referring GPs with supporting evidence from NICE.
  • The new referral form is now under consultation, with plans to meet with stakeholders before implementation.
  • There have been several planned meetings with all stakeholders and the new referral form is to be piloted through two GP practices.
Home News Sitemap Search Support and advice Getting help Raising a concern Terms and conditions Contact us Access keys

This is a prescribed app. It should only be used alongside a face to face intervention provided by a mental health worker. Check with your local service to see if they subscribe to the app.