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Oxford Health NHS Foundation Trust

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Aylesbury Safe Haven

Covid operating times

Safe Haven is continuing to provide listening support, signposting and safety planning to those who are in mental health crisis. However, after careful consideration we are currently delivering the service by telephone.

Anyone in need of support can call from 6.00pm to receive a 30 minute 1:1 conversation with a member of staff. Please note we may allocate a time slot and call the service user back.

 We would ask that any calls to Safe Haven are made no later than 11.00pm, to allow us enough time to accommodate and support each service user.

 To contact the service Sunday, Monday, Tuesday and Wednesday please call 01296 453017.

 To contact the service Thursday, Friday and Saturday please call 01494 218098.

 *Please note, our telephone lines are only open during the hours of 6.00pm to midnight.*

 We will continue to record standard contact details for each new caller, to ensure we are able to refer them on for increased support if necessary.

 We are constantly in the process of reviewing how to safely deliver Safe Haven and will update you when there are further changes in service provision.

  • Buckinghamshire residents over 18 who are experiencing a mental health crisis who wish to access support, and could benefit from a supportive, non-clinical environment out of hours
  • People who historically may have attended the emergency department, in the absence of other options for accessing assessment, support and safety
  • People who may be at risk of self-harm or suicide, but no immediate risk to themselves or others.
  • People younger than 18 years, or those living outside of Buckinghamshire
  • People presenting an immediate risk to themselves or others
  • Anyone likely to be disruptive or aggressive in an informal social environment
  • Anyone who needs immediate medical treatment
  • People who are significantly intoxicated with alcohol or drugs on arrival will not be admitted

Please refer to main page for changes to service due to Coronavirus

We offer:

  • A safe place to be during the crisis
  • Someone to talk to, if you want
  • An opportunity to work on safety planning, coping skills, and relaxation techniques.
  • An opportunity to use the space to relax, listen to the music, or use art materials,
  • Refreshments
  • Staff who come from a range of backgrounds and offer person-centered support

We are unable to offer:

  • A Section 136 Place of Safety
  • Regular ongoing support
  • Formal clinical psychiatric assessment
  • Medical care
  • All-night support: we close at 12 midnight.
  • Transport to or from the venue
  • Telephone support

Please refer to main page for changes to service due to Coronavirus

Adult services

Last updated: 7 April, 2020

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  • Prescribed app

This is a prescribed app. It should only be used alongside a face to face intervention provided by a mental health worker. Check with your local service to see if they subscribe to the app.

Coronavirus (COVID-19): We are not allowing visitors to any of our hospital or inpatient sites in order to protect our patients and staff who care for them from the spread of COVID-19 (coronavirus). This is with effect from Monday 23 March 2020 until further notice.

New! Call the Oxfordshire and Buckinghamshire Mental Health Helpline if you need help with a mental health problem, but it is not an emergency.
This number replaces 111 for mental health advice in Oxfordshire and Buckinghamshire. Learn more…

  • For adults and older adults call 01865 904 997
  • For children and young people call 01865 904 998