Supporting families, friends and carers is central to the work we do as an organisation and plays a key part in allowing us to provide the best possible care to our patients and service users.
We know that, compared to other trusts, Oxford Health is already doing a good job when it comes to working with families, friends and carers. We are proud this work has already been nationally recognised.
But there is much more we can, want and need to do.
Our new I Care, You Care initiative outlines our plans for the families, friends and carers that we come into contact with. We hope everyone takes the time to read through our ideas and let us know their thoughts.
We want carers to have the best possible experience when they come into contact with our services and staff, and I Care, You Care is us setting out our commitment to listen carefully to what people have to say and act on this feedback.
Thank you for taking the time to read through our plans and we look forward to hearing from you.
We believe that in order to achieve the best possible outcomes for our patients we must work together as a team with their families, friends and carers.
Three years ago we started on a journey to improve the work we do with families, friends and carers and we were delighted when we were awarded a ‘two star’ Triangle of Care rating in 2015 – one of only 10 NHS trusts in the country to receive this award.
The Triangle of Care is a nationally recognised accreditation tool developed by the Carers Trust in collaboration with NHS staff and carers.
The Triangle of Care outlines six key standards that are designed to make sure families, friends and carers are better involved and informed in the provision of care and supported in their caring role.
Now we want to go one better.
Having successfully applied the key standards of the Triangle of Care across our mental health services, we now want to make sure we are doing the same for those supporting our patients using our physical health services, such as our community hospitals, district nursing and therapy teams, and children’s health services.
We plan to do this over the next 12-18 months, working closely with the Carers Trust, with the aim of getting a ‘three star’ accreditation – something no other NHS trust trust has yet achieved.
To do this, we have reviewed all of our services to see how they currently perform against the Triangle of Care’s key standards, and set ourselves targets to meet over the next three years.
We know a lot of our services are already doing some great work, but we recognise there is still more to be done. The aim of I Care, You Care is to make sure we are learning from the things we are doing well and offer a consistent approach across the Trust.
Central to this will be creating strong relationships with families, friends and carers, as well as carer groups, and providing clear ways for people to give regular feedback about how we are doing.
We know we might not always get things right first time, but we are committed to working in partnership with our patients and the people that support them, to provide the best possible care.
This is the start of an exciting journey for us as an organisation and one we look forward to sharing with you all.
The review of our services has highlighted a number of things for us to work on over the next 12-18 months in order to get our three star Triangle of Care accreditation.
The areas we know we need to make improvements are:
As part of our I Care, You Care initiative, we have set ourselves a number of targets to achieve over the next three years. These include:
We believe that these changes will allow us to provide the best possible support for the families, friends and carers we come into contact with and help us to achieve Triangle of Care ‘three star’ accreditation.
Everyone at Oxford Health is working towards making the experience for families, friends and carers the best it possibly can be. The feedback of those that we come into contact with is vital to us developing and evolving our services in line with their needs.
We already run various carer forums across the different services we provide and will be expanding these over the coming months and years as part of our I Care, You Care initiative to provide places for families, friends and carers to meet and talk about the issues that most affect them.
If you want to learn more about what the service you come into contact with can offer you in terms of support then speak with our staff: these will be able to provide you with information and point you in the right direction.
You can email us at: ICareYouCare@oxfordhealth.nhs.uk and someone will come back to you with any help you might need.
You can download this strategy as a printable PDF to share with others.
You may also like our Adult Directorate carers’ handbook.
The Trust also has carer representation on its Council of Governors, with positions dedicated for families, friends and carers to act as representatives for carers at the highest level of the organisation.
These elected carer governors play an important role in how the Trust is run and hold the board to account for the decisions it makes.