Preparing for your appointment

Why have you been referred?

You have been referred from either your regular dentist or by another health professional who might be working with you because they feel that you would benefit from receiving your dental care from us.   We look forward to meeting you for your assessment appointment and helping you with your dental care.

What you should bring to your first appointment
  • Completed medical history form along with full list of medications.
  • Signed PR consent form and proof of exemption for free dental treatment if aged 18 and over –  check if you are eligible for free treatment 
  • Any other information you feel we need to know: for example, special legal guardianship order, foster carer information, next of kin details, power of attorney contact information etc.
Do I need to pay for treatment?

You do not have to pay for NHS dental services if you are:

  • Under 18, or under 19 and in full-time education
  • Pregnant or have had a baby in the last 12 months
  • Income Support
  • Income-related Employment and Support Allowance or Jobseeker’s Allowance
  • Pension Credit Guarantee Credit
  • Universal Credit (in certain circumstances)
  • valid NHS tax credit exemption certificate
  • valid HC2 certificate – which is available for people on a low income
  • Patients named on an NHS certificate for partial help with health costs (HC3) may also get help with fees.

You will be asked to show your dentist written proof that you do not have to pay for all or part of your NHS treatment.

If you are still unsure, you can check if you are eligible for free or reduced cost NHS dental treatment.

What will happen at your visit?

The appointment will be booked for approximately 45 minutes, this will include:

  • Dental Examination – including x-rays (if possible)
  • Emergency treatment for pain/swelling or trauma may be carried out at the first appointment
  • Discussion of future treatment options

After a discussion to agree your treatment plan, further appointments will be arranged if any of the following treatments are required:

  • Acclimatisation for nervous patients
  • Preventive Advice and Treatment
  • Fillings
  • Extractions

If a patient requires treatment under Inhalation Sedation, Intravenous Sedation or a General Anaesthetic this will be discussed in further detail and the dentist will explain the next steps with you.

Your NHS Dental Recall Appointment
Cancelling or changing your appointment

Our clinics are very busy so, if you need to cancel or change your appointment for any reason, please ring and let us know as soon as possible.   We may not have a receptionist and staff are not always available to answer the phone.   Please be prepared to leave a message with your contact details and we will get back to you as soon as possibleContact details for clinics 

If you fail to attend this initial appointment without notifying us to cancel the appointment, you may be discharged back to your dentist/healthcare professional and a new referral will be required.

Missed Appointments

Health professionals are required to share information about missed appointments and repeated cancellations for the benefit and safeguarding of children and vulnerable adults. People we may inform of any concerns include the Family Doctor (GP), School Nurse, Health Visitor, Social Worker and/or the Dentist (or other professional) who referred you to us.

Page last reviewed: 19 February, 2024