Buckinghamshire Safe Haven

Bucks Safe Haven offers a safe and supportive alternative to A&E for adults (aged 18+) living in Bucks who are experiencing a mental health crisis.

Provided initially in a partnership by Bucks Mind and Oxford Health NHS Foundation Trust, the service is now joined by new partners Connection Support, Citizens Advice Buckinghamshire and The Oasis Partnership. The new partnership offers mental health support that may be catered through advice around employment, housing, debt or substance misuse.

We help you to understand where to go for help in the local community, but most importantly to feel safer and create safety plans if you are struggling to keep yourself safe due to thoughts of self-harm or of ending your life.

The service offers face-face groups with the option of a 1-1 discussion with a trained crisis support worker.

We are also offering 30-minute telephone or video support calls for people who cannot access the service face-to-face.

Safe Haven allows you to talk openly about how you are feeling and to build trusting relationships with supportive members of staff, without the fear of being judged. We work with you in a very empathetic and genuine way, no matter what the crisis is.

How to access the service

Safe Haven is not a drop-in service.

The Bucks Safe Haven service is operating in Buckinghamshire from 6pm- midnight, in the following locations:

Non-urgent advice: High Wycombe

Open 7 nights a week

Address: 260 Desborough Road, High Wycombe, Buckinghamshire, HP11 2QR

Please call: 01494 218098

Non-urgent advice: Aylesbury

Open 7 nights a week

Address: Peach Tree House, Oxford Health NHS Foundation Trust, Bierton Road, Sapphire Way, Aylesbury, Buckinghamshire, HP20 1EG

Please call: 01296 453017

Please note, we will ask for some brief contact details during the first call.

We would encourage self-referrals where possible. However, if you are a professional and would like to make a referral into the service, please email us at: buckssafehaven@oxfordhealth.nhs.uk

Please note, our email address is accessed from 6pm – midnight daily and we will aim to contact the individual on the day they are referred to us.

There is no limit to how many nights you can call us, although we would only be able to offer one call per evening.

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Page last reviewed: 23 January, 2024