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Oxford Health NHS Foundation Trust

Oxford Safe Haven

Oxford Safe Haven (OSH) provides an additional resource to out-of-hours service and is an alternative to hospital emergency departments for people experiencing a crisis with their mental health.

The service will initially operate for a six month pilot from the end of March 2019.

OSH will be open on Friday, Saturday and Sunday 6pm till 12.30am. Last entry at 11.30pm.

Please note the referrer or service user must call in advance.  We may not have a space if people arrive at the venue without calling ahead.

  • Oxfordshire residents over 18 who are experiencing a mental health crisis who wish to access support, and could benefit from a supportive, non-clinical environment out of hours
  • People who historically may have attended the emergency department, in the absence of other options for accessing assessment, support and safety
  • People who may be at risk of self-harm or suicide, but no immediate risk to themselves or others.
  • People younger than 18 years, or those living outside of Oxfordshire
  • People presenting an immediate risk to themselves or others
  • Anyone likely to be disruptive or aggressive in an informal social environment
  • Anyone who needs immediate medical treatment
  • People who are significantly intoxicated with alcohol or drugs on arrival will not be admitted

We offer:

  • A safe place to be during the crisis
  • Someone to talk to, if you want
  • An opportunity to work on safety planning, coping skills, and relaxation techniques.
  • An opportunity to use the space to relax, listen to the music, or use art materials,
  • Refreshments
  • Staff who come from a range of backgrounds and offer person-centred support

We are unable to offer:

  • A Section 136 Place of Safety
  • Regular ongoing support
  • Formal clinical psychiatric assessment
  • Medical care
  • All-night support: we close at 12:30am.
  • Transport to or from the venue
  • Telephone support

You can self-refer yourself, or a health care professional can refer you.

Anyone making a referral needs to call us in advance: we may not have a space if people arrive ta the venue without calling ahead.

You can call us on 01865 903037/07710 092849, or email us on

We are located at the Manzil Resource Centre Entrance 2, Manzil Way, Oxford OX4 1XE.

We are open Friday, Saturday and Sunday only, between 6 pm and 12.30 am: last entry is at 11.30 am.

Adult services

Last updated: 28 September, 2018

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