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Your care: support and advice       PALS & Complaints      

Patient Advice & Liaison

PALS is a free and confidential service that provides help when it is needed.  Members of the PALS team act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations to negotiate immediate or prompt solutions.

PALS can help and support you with:

  • advice and information
  • comments and suggestions
  • compliments and thanks
  • informal complaints
  • advice about formal complaints

If the PALS team cannot answer your questions, they will put you in contact with someone who can help you.


Positive feedback is welcomed by staff and helps us to understand when we get things right for you as a patient, carer, relative or visitor.  Please send any compliments to us via email: or via our freephone number: 0800 328 7971 and we will ensure that your views are shared with our staff.

Contact PALS

We have offices based in Oxfordshire and Buckinghamshire, and our PALS service also covers services in Swindon, Wiltshire, Bath and North East Somerset. PALS Surgeries are also held on a monthly basis across many inpatient wards.  For further details about these then please contact the office.

Give PALS a call on: 0800 328 7971

You can also send an e-mail:

Patient Advice and Liaison Service: Oxfordshire Office Patient Advice and Liaison Service: Buckinghamshire Office
Oxford Health NHS Foundation Trust
Warneford Hospital
Warneford Lane
The Whiteleaf Centre
Oxford Health NHS Foundation Trust
Bierton Road
HP20 1EG

Our opening hours are Monday to Friday 9.30am to 4.30pm.  If no one from the team is available, or if you are calling outside of office hours, your call with be diverted to an answerphone.  Please leave a message and the team will get back to you as soon as possible.

If you are not able to visit one of the PALS Offices or attend a PALS surgery then a member of the PALS team would be more than happy to arrange to meet you at one of our other hospital sites.

Last updated: 13 December, 2017

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This is a prescribed app. It should only be used alongside a face to face intervention provided by a mental health worker. Check with your local service to see if they subscribe to the app.