Patient Advice & Liaison (PALS)

PALS is a free and confidential service that provides help when it is needed.  Members of the PALS team act independently when handling patient and family concerns, liaising with staff, managers and, where appropriate, relevant organisations to negotiate immediate or prompt solutions.

We have offices based in Oxfordshire and Buckinghamshire, and our PALS service also covers services in Swindon, Wiltshire, Bath and North East Somerset.

Give PALS a call on: 0800 328 7971

You can also send an e-mail:

For more information about PALS, see our dedicated page.

Page last reviewed: 15 September, 2021