Accessing the Hub

Your GP or primary care mental health practitioner may suggest the Hub. With your agreement, they will make a referral. This has your name and contact details on and a brief description of your concerns.

Initial contact (triage)

When we have received your referral we will contact you by phone to talk about your mental health and how you would like us to help you. Together we can decide the best plan for you.

Assessment

The assessment will be face-to-face or on Microsoft Teams, depending on your choice. You can bring a friend or family member. You will be asked about different areas of your health and wellbeing, whether you have concerns in these areas and what help you would like. At the end of the assessment you will be supported to develop a Care Plan.

Care Planning

Your Care Plan is a document that shows what you told us, the support you need and goals we have set. Some of this support may be provided in the Hub and some by other organisations.

Measuring outcomes

To make sure the support offered is helpful, we ask you to measure some outcomes related to your mental health and wellbeing, goals or satisfaction with the support offered.