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In an emergency

If you, or someone you know has concerns about their immediate health and you or they are already registered with one of our services then please use the following contact methods to get the help you need.

Mental health services for children and young people

Dial 999 if you think the life of a child or young person is at immediate risk.

Dial 111 if you need medical help fast but it’s not a 999 emergency.

Oxfordshire

Where a child poses an immediate danger to themselves or others, calls are dealt with within 24 hours of receipt.

During working hours (Monday-Friday, 9am to 5pm) call straight away:

  • North Oxfordshire: 01295 819090
  • Central Oxfordshire:  01865 902720
  • South Oxfordshire: 01235 205425

Out of hours, young people or parents/carers can call 111; professionals can call us on 01865 901 000 and ask for CAMHS crisis on call.

Buckinghamshire

Where a child poses an immediate danger to themselves or others, these are dealt with within 24 hours of receipt.

During working hours (Monday-Friday, 9am to 5pm) call straight away:

  • North Buckinghamshire: 01865 901325
  • South Buckinghamshire: 01865 901 868

Out of hours, young people or parents/carers can call 111; professionals can call us on 01865 902 000 and ask for CAMHS crisis on call.

Swindon, Wiltshire, Bath and North East Somerset

Please refer to our dedicated site to see the referral process in Swindon, Wiltshire, Bath and North east Somerset.

Mental health services for adults aged 18 - 65

Our Adult Mental Health Teams (AMHTs) provide a 7 day a week service from 7 am to 9 pm.

Outside of these hours, there is a night team based at the Warneford Hospital which provides support to AMHT patients and undertakes assessment of new referrals to mental health services overnight.

What to do in a mental health crisis:

• If you are currently receiving treatment from an AMHT, please follow your agreed crisis plan and if necessary, contact the AMHT.  If it is outside of AMHT working hours, your call will be directed to a member of staff in the night team.

• If you have received treatment from an AMHT in the last twelve months please contact your local team during their working hours or the night team (9 pm – 7 am).

• If you have not received treatment in the last 12 months please contact your GP or 111.

If you are concerned about someone else’s mental health, please contact their AMHT or the night team if they are currently receiving care and treatment from the AMHT (or have been previously and discharged in the previous 12 months) or contact their  GP or 111 if they are not currently receiving support from our services.

Other sources of support that you can talk to are:

• Samaritans – 116 123 (UK number)/ Samaritans

• Saneline – 0300 304 7000/ Sane

Mental health services for adults aged 65 and over

If you are concerned about someone’s mental health, and believe that they are at immediate risk of harming themselves or others then please contact 999 or 111 if it’s not a 999 emergency.

Oxford Health NHS Foundation Trust provide a 24/7 service to older people with mental health problems across Oxfordshire and Buckinghamshire.

Older people’s community mental health teams (CMHTs) provide advice, emergency assessment and treatment from 9am to 8pm weekdays and 9am to 5pm weekends through the CMHT duty service.

The duty service provides emergency support to patients who are known to the service and also to new referrals. This becomes a centralised function after 8pm, operating from the Warneford Hospital in Oxfordshire and the Whiteleaf Centre in Buckinghamshire, providing overnight cover, with the capacity to see people at home, or elsewhere in the community (for example an out-of-hours GP surgery).

For patients known to our services:

If you are experiencing a mental health crisis and are known to mental health services then you should have a crisis plan which outlines what you should do and who you should contact in an emergency.

This might be your CMHT, GP or other voluntary organisation. If you do not have a crisis plan then please contact your local CMHT (contact details below) or GP.

  • North Oxfordshire CMHT: 01865 902726
  • South Oxfordshire CMHT: 01235 205420
  • Central Oxfordshire CMHT: 01865 455800
  • North Buckinghamshire CMHT: 01865 901468
  • South Buckinghamshire CMHT:
  • High Wycombe office: 01865 901309
  • Amersham office: 01856 901400

For patients not known to our services:

If you are not known to one of our services then please contact your GP (if this is out-of-hours, the main surgery number will have an answerphone message on which will detail how to contact the out-of-hours GP service). They will be able to refer you to our services if they believe that you need specialist mental health intervention and support.

If you have presented to the emergency department at either the John Radcliffe or Horton Hospitals in Oxfordshire or Stoke Mandeville in Buckinghamshire, there is a psychiatric service at each location, which you can be referred to if there are concerns about your mental wellbeing.

The team will provide a specialist assessment of your current mental health and look at what support you might need. This might be from the trust, your GP or another organisation who we think might be best placed to provide this for you.

Community heath services (non-mental health)

Accident and Emergency

For life threatening conditions, call 999 – Accident & Emergency (A&E).

Emergency services are very busy. You should only attend Emergency Departments (A&E) if you are very badly hurt or if you become very seriously ill (life-threatening). This would include:

  • Life threatening choking
  • Chest pain
  • Blacking out
  • Severe blood loss
  • Severe breathing difficulty.

You will find Emergency Departments at:

Dial 111 for urgent advice on what to do or who to see.

This number is free to call from all landlines and mobiles.

Minor Injury Units and First Aid Units

Minor Injuries Units are for injuries, such as:

  • Deep cuts
  • Eye injuries
  • Broken bones
  • Severe sprains
  • Minor head injury
  • Minor burns and scalds

Many people go to Accident and Emergency when they could be treated just as well and probably quicker at a Minor Injuries Unit.

In Accident and Emergency staff must give priority to serious and life-threatening conditions, so if you go there with a minor injury you may have to wait longer to be seen. It is better to go to a Minor Injuries Unit if there is one locally.

You don’t need an appointment to visit a Minor Injuries Unit. They are run by a team of highly qualified nurse practitioners with a lot of experience and expertise in the treatment of minor injuries.

Minor Injuries Units can treat a wide variety of problems including:

  • Cuts and grazes
  • Sprains and strains
  • Broken bones (fractures)
  • Bites and stings
  • Minor eye infections
  • Scratches
  • Something stuck in your eye

Some hospitals provide a First Aid Unit instead of a Minor Injuries Unit.

First Aid Units provide a similar service to that provided by a Minor Injuries Unit except that they do not have the support of an x-ray service. If you think that your injury may require an x-ray then you should telephone 111 or the First Aid Unit for advice prior to attending.

For more details on these services please see our Minor Injuries Unit / First Aid Units page.

Out-of-hours doctors

Telephone: 111

The out-of-hours service provides urgent medical care from 6.30pm to 8.00am on weekdays and around the clock at weekends and bank holidays. It can help you if, for example, you have a fever or sickness but do not need to go to a hospital Emergency Department.

Remember to call first before going to an urgent care centre.

Patients do not need to register for urgent care services.

Urgent dental services when your dentist is closed

For emergency advice or treatment please call: 111

Between 6.30pm to 9.30pm Monday to Thursday, 9.00am to 6.00pm at weekends, 9.00am to 5.00pm and 6.00pm to 9.00pm on bank holiday weekends and bank holidays.

This service is available to all Oxfordshire residents (including temporary residents and visitors). Callers will be phoned back for triage and provided with either advice or offered appointments for emergency treatment. This service is for people with urgent or emergency needs only and therefore does not provide routine care or repeat appointments.

For patients without a regular dentist who have a dental emergency during practice opening hours, please contact the NHS Oxfordshire Dental Helpline for details of NHS dental practices offering emergency appointments: Telephone 01865 337267, 08000 113 824 or email dental@oxfordhealth.nhs.uk

Last updated: 15 September, 2017

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