PALS & Complaints

We hope that your contact with our staff and services is positive, and you can tell us how we are doing using I Want Great Care.

However, we know that occasionally things might not be to the standard we expect but if that does happen we are here to support you to make things right.

We recognise how valuable your views and feedback are to helping us make sure we are delivering the right services for you and your family and we want to know what you think. We also want to help you resolve any issues you may have as quickly as possible.

Information: Worried about your care?

If you are unhappy about your care, the care of a relative or about any aspect of our services, you should initially try to speak to a member of staff who is with you at the time or a member of the care team.  They may be able to resolve your concerns straight away.

However, if you are unable to resolve your concerns by talking to a member of staff, please contact the Patient Advice & Liaison Service (PALS), which provides support and advice to patients, their families and friends.

Page last reviewed: 7 June, 2021