We want to be more supportive, compassionate and engaging to patients, their families and staff – and we’re going to improve how we learn from such incidents.

This change is in line with NHS England’s Patient Safety Incident Response Framework (PSIRF), the new national policy. The framework supports a focus on understanding how and why incidents happen, rather than apportioning blame, to improve learning and make care safer.

We want the public to help shape these changes and design our new approach to patient safety. If you would like to share any experience of having been involved in an investigation at Oxford Health in the past, or want to share your ideas for how things need to change, we would really like to hear from you.

You can give feedback anonymously by completing this survey. The information will be used to inform how we improve.

Also, if want to share your experience in more detail, please email patient.safety@oxfordhealth.nhs.uk– we can speak to you one-to-one or in group sessions, face-to-face to remotely.

The Trust will be working to implement the Framework over the next 12 months. To find out more about the NHS England changes and watch some videos about them click here.