Letter to a loved one – stay in touch and show how much you care

While limited ward visiting is now taking place, Oxford Health is continuing the successful “letters to a loved one” scheme to ensure families and friends can always keep in touch with our patients and service users.

Letter to a loved one – stay in touch and show how much you care

With only limited visiting now allowed at our community hospitals and inpatient units, we know how difficult it is for people to maintain contact and ease any concerns and worries.

How does it work

Anyone wishing to use this service can send their message in an email or as a Word attachment and can even include a digital photo and send it to the dedicated email address keepintouch@oxfordhealth.nhs.uk

The Trust will print out each letter in colour, pop it into an envelope and deliver it to the patient and even read it to them if desired.

Jane Kershaw, Head of Quality Governance said: “The initiative is a fantastic way to help family and friends to stay in touch whilst they are being cared for on our wards.

“This has proven to be an important communication line particularly for families who have shared heart-felt and encouraging messages as well as photos to support their loved ones recovery.

“So far we have received, and hand delivered over 100 messages which have helped people during this difficult time.”

How to take part

Those using the scheme are asked to include their loved one’s full name, date of birth and ward location.

Please be aware we are unable to discuss a patient’s health or ongoing treatment via this email address.

Letters received before 1pm from Monday to Friday, will be delivered on the day. Those received after 1pm will be delivered next day. Letters received over the weekend will be delivered on the following Monday.

All letters will be treated as confidential. If a patient is unable to open or read a letter we will ask their permission before opening or reading letters out to them.

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Published: 23 March 2021