Your feedback

I Want Great Care

Your feedback is incredibly valuable and enables us to continually develop and improve services. We want to hear about your experiences of accessing services with your relative or friend.

You can complete our online family and carer survey via the website link below and scrolling down the list to the carer, family or friend survey or by scanning the QR code below. You can ask for a paper survey from the service.

You can also share your feedback, concerns, or issues directly to any member of staff.

Website: www.iwantgreatcare.org/trusts/oxford-health-nhs-foundation-trust

Patient Advice and Liaison Service (PALS)

We hope your contact with all our staff and services is positive.

However, we know that occasionally things might not be to the standard we expect. If that does happen, we are here to support you to make things right and resolve any issues as quickly as possible.

If you are unhappy about the care or service, you are receiving speak to a member of staff at the time or a member of the care team.

They may be able to resolve your concerns straight away. If your concerns remain unresolved contact the Patient Advice & Liaison Service (PALS), which provides support and advice to patients and their families and friends.

We would like to reassure you that your relative or friend will not be treated any differently if you raise a concern through PALS.

Phone: 0800 328 7971
Website: www.oxfordhealth.nhs.uk/support-advice/pals
Email: PALS@oxfordhealth.nhs.uk