Cotswold House

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Please note that the below email addresses should not be used for cancelling or amending appointments.  Please telephone the appropriate number if you need to amend your appointment.

Bucks Community Eating Disorder Service

Buckinghamshire Community Eating Disorders Team
Whiteleaf Centre
Bierton Road
Aylesbury
HP20 1EG

Tel: 01865 901091
Fax: 01865 261727

Cotswold House Marlborough Inpatient Service

Cotswold House, Marlborough
Savernake Hospital
London Road
Marlborough
Wiltshire
SN8 3HL

Tel: 01865 904402
Fax: 01865 337450
Email: cotswold.house@oxfordhealth.nhs.uk

Cotswold House Oxford Inpatient Service

Cotswold House, Oxford
Warneford Hospital
Old Road
Headington
Oxford
OX3 7JX

Tel: 01865 902607
Fax: 01865 337417
Email: cotswold.house@oxfordhealth.nhs.uk

Cotswold House Oxford Community Service

Cotswold House, Oxford
Warneford Hospital
Old Road
Headington
Oxford
OX3 7JX

Tel: 01865 902315
Fax: 01865 337417
Email: cotswold.house@oxfordhealth.nhs.uk

Wiltshire Community Eating Disorder Service

Wiltshire Community Eating Disorders Service
Savernake Hospital
London Road
Marlborough
Wiltshire
SN8 3HL

Tel: 01865 904099
Fax: 01865 337450
Emaileatingdisordersadvice@oxfordhealth.nhs.uk

Compliments, suggestions and complaints

We are always happy to receive feedback about any aspect of treatment.

If  you are unhappy about any area of your treatment and wish to make a complaint, in the first instance it may be helpful to raise this with your clinician or a senior member of staff who will try to address the matter with you. This will not affect your treatment in any way.

If you continue to feel that the matter has not been resolved, then you can either raise this with your GP or advocate, asking for the NHS Complaints leaflet or contact the Patient Advice and Liaison Service (PALS) on 01865 901274 for help, information and advice. We would encourage you to speak to us or PALS first if possible, as many concerns can be easily and quickly remedied.

A representative from PALS makes regular visits to our inpatient units to discuss any concerns you may have. Leaflets detailing the complaints procedure are available.  PALS are also keen to receive positive feedback and compliments about treatment, staff and the service that we provide.

Media enquiries

For all media enquiries, please contact the Oxford Health NHS Foundation Trust Communications Team

Last updated: 21 August, 2017