Please note that the below email addresses should not be used for cancelling or amending appointments. Please telephone the appropriate number if you need to amend your appointment.
Bucks Community Eating Disorder Service
Buckinghamshire Community Eating Disorders Team
Whiteleaf Centre
Bierton Road
Aylesbury
HP20 1EG
Tel: 01865 901091
Email: BUCKSAEDS@oxfordhealth.nhs.uk
Cotswold House Marlborough Inpatient Service
Cotswold House, Marlborough
Savernake Hospital
London Road
Marlborough
Wiltshire
SN8 3HL
Tel: 01865 904099
Email: hopespa@oxfordhealth.nhs.uk or oxfordhealth.hopespa@nhs.net
Cotswold House Oxford Inpatient Service
Cotswold House, Oxford
Warneford Hospital
Old Road
Headington
Oxford
OX3 7JX
Tel: 01865 902534
Email: hopespa@oxfordhealth.nhs.uk or oxfordhealth.hopespa@nhs.net
Cotswold House Oxford Day Patient Service
Cotswold House, Oxford
Warneford Hospital
Old Road
Headington
Oxford
OX3 7JX
Tel: 01865 902607
Email: cotswold.house@oxfordhealth.nhs.uk
Cotswold House Oxford Community Service
Cotswold House, Oxford
Warneford Hospital
Old Road
Headington
Oxford
OX3 7JX
Tel: 01865 902315
Email: oxfordhealth.choreferrals@nhs.net
Wiltshire Community Eating Disorder Service
Wiltshire Community Eating Disorders Service
Savernake Hospital
London Road
Marlborough
Wiltshire
SN8 3HL
Tel: 01865 904402
Email: cotswold.house@oxfordhealth.nhs.uk
Compliments, suggestions and complaints
We are always happy to receive feedback about any aspect of treatment.
If you are unhappy about any area of your treatment and wish to make a complaint, in the first instance it may be helpful to raise this with your clinician or a senior member of staff who will try to address the matter with you. This will not affect your treatment in any way.
If you continue to feel that the matter has not been resolved, then you can either raise this with your GP or advocate, asking for the NHS Complaints leaflet or contact the Patient Advice and Liaison Service (PALS) on 01865 901274 for help, information and advice. We would encourage you to speak to us or PALS first if possible, as many concerns can be easily and quickly remedied.
A representative from PALS makes regular visits to our inpatient units to discuss any concerns you may have. Leaflets detailing the complaints procedure are available. PALS are also keen to receive positive feedback and compliments about treatment, staff and the service that we provide.
Media enquiries
For all media enquiries, please contact the Oxford Health NHS Foundation Trust Communications Team
Last updated: 8 December, 2020