Use of personal information

What do we do with personal information and what we may do with personal information?

Personal information is used to manage and assist the staff involved in your care in ensuring that you are appropriately assessed and advised on the most appropriate care for you.

Personal information is used to ensure that the type of care given by the different types of service providers is communicated and shared with all relevant health professionals.

Where possible, we will always look to anonymise/pseudonymise personal information so as to protect patient confidentiality, unless there is a legal basis that permits us to use it and we will only use/share the minimum information necessary.

Personal information may be used to provide information to other healthcare professionals, or if you are referred to a specialist or another part of the NHS, social care or health provide.

It may also be used to:

  • Remind you about your appointments and send you relevant correspondence
  • Review the care we provide to ensure it is of the highest standard and quality, e.g. through audit or service improvement
  • Support the funding of your care, e.g. with commissioning organisations
  • Prepare statistics on NHS performance to meet the needs of the population or for the Department of Health and other regulatory bodies
  • Help to train and educate healthcare professionals
  • Report and investigate complaints, claims and untoward incidents
  • Report events to the appropriate authorities when we are required to do so by law
  • Train healthcare professionals and support research and development
  • Contact you with regards to patient satisfaction surveys relating to services you have used without our hospitals so as to further improve our services to patients

Page last reviewed: 28 September, 2021