*Update – Oxfordshire & Buckinghamshire Mental Health Helpline has moved to NHS 111. Call 111 free today. This article was originally published in Spring 2020. It has been updated to reflect changes to the helpline number. See more recent information about the helpline published in December 2020.
A 24/7 mental health helpline has been launched to provide people with mental health advice during the coronavirus pandemic.
The round-the-clock helpline will make it quicker and easier for people in Buckinghamshire and Oxfordshire to get the right advice they need for their mental health and emotional wellbeing.
It operates 24 hours a day, seven days a week for people who need mental health care when their situation is not life threatening.
It will support people of all ages including children and older adults.
People can call Buckinghamshire & Oxfordshire Mental Health Helpline when they need to find out when and where to get help and to access support from mental health professionals for a range of conditions and symptoms including anxiety, low mood, stress, worry, difficulty with relationships, crying often, feeling helpless, confusion, hallucinations or hearing voices.
People can also call the Buckinghamshire & Oxfordshire Mental Health Helpline when they would usually ring 111, speak to their GP, council or police for non-emergency mental health advice.
*Updated December 2020:
Adults: Call NHS 111 to speak to Oxfordshire & Buckinghamshire Mental Health Helpline.
Children and young people: Call NHS 111 to speak to Oxfordshire & Buckinghamshire Mental Health Helpline.
All calls are free.
The helpline adds to the range of ways people can get support locally including Safe Havens which continue to offer an alternative to A&E for mental health care in the evenings and at weekends during the outbreak.
During office hours, people who already use mental health services should contact services directly using the numbers in their care plan.
The Buckinghamshire & Oxfordshire Mental Health Helpline is being launched by Oxford Health NHS Foundation Trust, which runs local mental health services.
In Oxfordshire, the trust is part of Oxfordshire Mental Health Partnership (OMHP), which is also behind the helpline.
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Rob Bale, clinical director for mental health in Oxfordshire at Oxford Health NHS Foundation Trust, said:
“When people need mental health care, support or advice they should call the 24/7 Oxfordshire and Buckinghamshire Mental Health Helpline. The number for adults is 01865 904997. For children and young people the number is 01865 904998.”
Vivek Khosla, clinical director for mental health in Buckinghamshire at Oxford Health NHS Foundation Trust, said: “Our trained mental health advisers will be able to make sure people get the care that is right for them.”
The Mental Health Helpline adds to the range of local mental health services people can access directly.
When someone is seriously ill or injured, or in an acute confused state, call 999.
For other mental health support people can contact:
Their own GP
Mental Health Services for adults and older adults:
- TalkingSpace Plus in Oxfordshire
- Healthy Minds in Buckinghamshire
- Aylesbury Safe Haven
- Wycombe Safe Haven
- Oxford Safe Haven
- Banbury Safe Haven
Mental Health Services for children and young people:
- Buckinghamshire 111
- Oxfordshire 111
- Swindon 01865 903 422
- Marlborough and Melksham 01865 903 777
- Salisbury 01722 336 262
- Bath and North East Somerset: 01865 903 889
Other helplines, information and advice include:
- Oxfordshire Mind Information Line – 9:30 am to 4:30 pm Monday to Thursday and 9:30 – 4:00 pm on a Friday.
- Buckinghamshire Mind
- NHS 111 – dial 111 – open 24 hours
- Samaritans – Freephone 116 123 – open 24 hours
- Saneline – 0300 304 7000 – 4.30 pm to 10.30 pm daily
- Rethink – 0845 456 0455 – 10 am to 2 pm Monday to Friday
- FRANK – 0800 77 6600 – open 24 hours
- No Panic – 0844 967 4848 – 10 am to 10 pm
- Young Minds
- Stay Alive Suicide Prevention Mobile Phone App
- The Oxfordshire Mind Guide
- Mind UK’s national mental health charity
- Elefriends safe online space to listen, share and be heard