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NHS 111

NHS 111 can help if you have an urgent physical health problem and you’re not sure what to do.

Call the Oxfordshire and Buckinghamshire Mental Health Helpline if you need help with a mental health problem. This number replaces 111 for mental health advice in Oxfordshire and Buckinghamshire temporarily during the Covid-19 pandemic.

  • For adults and older adults call 01865 904 997
  • For children and young people call 01865 904 998

In Swindon, Wiltshire and BaNES, call the numbers below.

Bath and North East Somerset

  • 9am – 5pm on a weekday: 01865 903777
  • 5pm – 9am on a weekday or on weekends: 01865 901000
  • Other useful sources of support in your area: Off The Record

Wiltshire

  • 9am – 5pm on a weekday: 01865 903777
  • 5pm – 9am on a weekday or on weekends: 01865 901000
  • Other useful sources of support in your area: On Your Mind

Swindon

  • 9am – 5pm on a weekday: 01793 463177
  • 5pm – 9am on a weekday or on weekends: 01865 901000
  • Other useful sources of support in your area: Swindon local offer

 

Get help online or on the phone

To get help for a physical health problem you can contact NHS 111:

  • go to 111.nhs.uk (for people aged 5 and over only)
  • call 111

NHS 111 is available 24 hours a day, 7 days a week for people with a physical health problem who need help fast, but it is not an emergency.

If you have difficulties communicating or hearing, you can:

How NHS 111 works

You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.

You can ask for a translator if you need one.

Depending on the situation you’ll:

  • find out what local service can help you
  • be connected to a nurse, emergency dentist, pharmacist or GP
  • get a face-to-face appointment if you need one
  • be told how to get any medicine you need
  • get self-care advice

Your information

If you use NHS 111 online, the privacy policy describes how we use your information.

Calls to the NHS 111 phone service are recorded. A record is kept of all contact with NHS 111 and stored securely by the NHS. This information is only shared with others directly involved with your care.

Some of the information collected will also be shared with NHS Digital to improve NHS 111 and 999 services. Find out more about how this information may be used (PDF, 179kb).

Feedback and complaints

Your feedback helps to improve NHS 111.

You can leave feedback about using the website on each page, or by filling in a survey at the end.

The NHS 111 phone service is locally-commissioned to a national NHS standard.  NHS England has details on how to give feedback about the phone service in your area.

To make a formal complaint about NHS 111, follow the NHS complaints procedure

For more information please visit the NHS Choices website at www.nhs.uk/111

For enquiries see our PALS page

For complaints see our complaints page

Last updated: 28 April, 2020

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This is a prescribed app. It should only be used alongside a face to face intervention provided by a mental health worker. Check with your local service to see if they subscribe to the app.