NHS 111

NHS 111 can help if you have an urgent physical or mental health problem and you’re not sure what to do.

The service available 24 hours a day, 7 days a week for people who need help fast, but it is not an emergency.

Get help online or on the phone

To get help for a physical health problem you can contact NHS 111:

  • go to 111.nhs.uk (for people aged 5 and over only)
  • call 111
How NHS 111 works

You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone.

You can ask for a translator if you need one.

Depending on the situation you will:

  • find out what local service can help you
  • be connected to a nurse, emergency dentist, pharmacist or GP
  • get a face-to-face appointment if you need one
  • be told how to get any medicine you need
  • get self-care advice


If you have difficulties communicating or hearing, you can:

Your information

If you use NHS 111 online, the privacy policy describes how we use your information.

Calls to the NHS 111 phone service are recorded. A record is kept of all contact with NHS 111 and stored securely by the NHS. This information is only shared with others directly involved with your care.

Some of the information collected will also be shared with NHS Digital to improve NHS 111 and 999 services. Find out more about how this information may be used (PDF, 179kb).

Non-urgent advice: Feedback and complaints

Your feedback helps to improve NHS 111. You can leave feedback about using the website on each page, or by filling in a survey at the end.

The NHS 111 phone service is locally-commissioned to a national NHS standard.  NHS England has details on how to give feedback about the phone service in your area.

To make a formal complaint about NHS 111, follow the NHS complaints procedure

For more information please visit the NHS website at www.nhs.uk/111

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Page last reviewed: 8 July, 2021